Q4 is now in full swing and we have a busy agenda for October, with several team members attending hospitality events in Singapore, New York, Manchester and Barcelona. Use this blog as a guide to where ReviewPro will be in the world this month.
IDeaS “Executive Leadership” Summit
Michael Chin, Vice President of Asia
At the third and final IDeaS Summit of 2014, Michael Chin, Vice President for Asia, will join hundreds of other global leaders in the hospitality industry, including Revenue Management Directors, Distribution Executives and Asset Managers. They will explore recent trends, technologies and guest experiences that are already causing paradigm shifts in revenue management.
Gain deeper insight into how review analytics can boost business in every department at your hotel. Sign up for a ReviewPro Demo now.
9th – 11th October
Wilma Vanni, Sales Director
For two days, the Italian city of Rimini will be abuzz with suppliers and customers working across every area of the B2B tourism industry at the sixth annual TTG Incontri conference.
This three-day event is one of the most important industry conferences in Italy – over 50,000 visitors are expected to attend. Visitors will have the opportunity to analyze key trends as well as tourism drivers this year and forecasts for 2015.
12th – 14th October
CHRS Cornell Hospitality Research Summit
New York City
RJ Friedlander, CEO
Monday 13th October 9:30 – 11:00
RJ Friedlander: Presenter
The Growing Impact of Online Reputation Management across the Hotel Enterprise
Friedlander will discuss the emerging role of 360-degree feedback to boost guest satisfaction, including how hoteliers can combine guest satisfaction surveys (GSS) and ORM for 360-degree guest feedback to increase the level of actionable insight internally and drive review volume on the social web.
RJ Friedlander: Keynote Panelist
The Future Of Service Innovation: Data
Friedlander will join a data-focused panel of hospitality experts on a panel titled “the service of innovation”, discussing the growing impact of online reputation management (ORM) across the hotel enterprise.
Tuesday October 14th 13:15 – 14:45
RJ Friedlander: Moderator
We See What You Think: Using Eyetracking to Obtain a Deeper Understanding of the Hotel Choice Process
Stephani Robson, PhD, Cornell University
Breffni Noone, PhD, The Pennsylvania State University
The Behavioral Economic Design of Guest Experience
Leonard Gooz, Gallup
When Less is More: Focusing on the Persuadable Guest
Anil Kaul, CEO, AbsolutData
Guha Athreya, Associate Director, Hospitality Solutions, AbsolutData
SHA / STB Hospitality Summit, Singapore
Michael Chin, Regional Vice President, Asia Pacific
Michael Chin will attend this event’s inaugural edition organized by the Singapore Hotel Association. SHA offers attendees the opportunity to learn from both local and international industry leaders who will share success stories and solutions, gather insights from a panel discussion, and be inspired with fresh ideas introduced by the inaugural Hospitality Summit Challenge. This will inspire educational institutions to compete to manage the industry’s current challenges.
15th – 16th October
Annual Hotel Conference
Michael Kessler, Vice President of Sales
Michael Kessler, Vice President of Sales, will be in Manchester for the Annual Hotel Conference, the UK’s leading hotel industry event. A series of keynote sessions, talks, lively debates and provide the educational backdrop for two days of stimulating networking opportunities with hundreds of hospitality industry experts and leaders.
20th – 21st October
Hostelco 2014 (Hostelco Business Event)
Tim Towle, Co-founder
On 20th October, co-founder of ReviewPro, Tim Towle, will attend Barcelona’s leading two-day hospitality event. Bruno Halle will host a roundtable session exploring the biggest issues facing hotel professionals today: Why is online reputation so important in the age of big data, and how can we leverage our reputation to improve guest satisfaction across every area of the hotel enterprise?