Group focuses on fast and centralized review management with online reputation tool
Barcelona, 26 September 2018: Meriton Suites has partnered with ReviewPro to centralize the management of online reviews. The group puts great value upon guest experience and recognizes the vital importance of online reputation and guest reviews. ReviewPro was chosen because the group wanted to centralize feedback, and also have the ability to streamline and track follow up tasks according to department.
“After comparing with other software, we decided upon ReviewPro for a number of reasons: the centralized information, a system that is easy to use and understand, and the speed and efficiency at which reviews are updated on to the system, allowing real-time assessment of our ranking and what our guests are saying about us” Says Saxon Woodbury, Regional Hotel Manager NSW, Meriton Suites.
“Meriton Suites is an innovative serviced apartment brand that is well respected in today’s hospitality landscape.” Commented RJ Friedlander, CEO of ReviewPro, “We are delighted about the partnership, and pleased to provide them with guest satisfaction metrics and tools to help them to continue to exceed guest expectations.”
Meriton Suites has implemented the Online Reputation Management solution from ReviewPro, which will help it to monitor and respond to online guest reviews from one central dashboard. The brand is very focused on guest reviews and places high importance on guest satisfaction to prioritize operational and service improvements.
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About Meriton Suites: Meriton Suites is Australia’s largest owner-operator of hotel rooms with 18 great locations and over 4,500 suites conveniently located across Sydney, in Brisbane and on the Gold Coast. Meriton Suites are an award winning brand and have continually been ranked the best in each location on many traveller review websites. Known for rooms up to three times larger than a typical hotel room, Meriton Suites has been the market leader in apartment style hotel accommodation for over 10 years.
About ReviewPro: ReviewPro is the world leader of Guest Intelligence solutions, with more than 43,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 200+ OTAs and review sites in 75+ languages. The company’s cloud-based Guest Experience Improvement Suite™ includes Online Reputation Management, Guest Satisfaction Surveys, Auto Case Management, and an innovative Guest Messaging Hub. The tools and processes that ReviewPro provides enable clients to prioritize operational/service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.