Making Managing Guest Intelligence Easier for Large Groups

ReviewPro Analytics, a new option available in our Guest Intelligence Suite, was designed with large hotel groups in mind. We understand the difficulty hoteliers face when trying to identify problems at specific properties in order to be able to take appropriate action so we have created this functionality to make drilling down on Guest Intelligence easier for larger portfolios of hotels.

Our focus was to create a birds eye view of top level KPIs by creating a dashboard from our Guest Intelligence Suite, combined of the Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions, where managers of large groups could quickly understand where they need to prioritize resources.

The functionality can be configured with KPIs from both ORM and GSS and allows groups with a large portfolio of hotels to analyze performance against goals and highlights the months where properties are deviating against objectives using different colour codes. Hoteliers can also download Excel files directly from the analytics section of the tool to share internally with other members of the team.

Key new functions include:

· Month by month view of the performance of the GRI™.

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· Clear colour coding to see the Department Indexes performance against goals.
· Month by month evaluation of the CQI™.
· Competitive rankings – month by month evolution of the ranking of the hotel within its own compset.
· Month by month view of the performance of the Overall Score in GSS.

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This optional extra is available to current and new clients to identify where specific properties are deviating against objectives. Existing clients, please contact info@reviewpro.com. For new clients get more info from one of our Guest Intelligence experts here.