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Live Webinar: Guidelines for Responding Effectively to Guest Feedback

Whether it’s an online review, a guest survey or a comment at checkout, responding effectively to guest feedback is critical. Done well, it can help reduce negative reviews, increase positive reviews, and attract new and repeat bookings.

Join us on Tuesday, July 28th for the latest in our series of LIVE webinars for hoteliers. Our panelists will show you how to respond to guest feedback in a way that leaves travelers feeling positive about your hotel, improves reputation, and drives higher room demand.

Topics Include:
• Key differences in responding to reviews, surveys and in-person feedback

• How to decide which feedback to respond to

• What if you can’t fix the problem or the guest is wrong?

• How to be authentic in responses to positive reviews

• Managing responses in other languages

• Timesaving tools, resources, examples and best practices

Featured Panelists:
Ruth Waiman, Digital Brand Reputation Manager, Dan Hotels

Neil James, VP of Account Management, ReviewPro

Daniel E. Craig, Founder of Reknown

Date & Time:
One-hour webinar on Tuesday July 28th, 2015
5pm Central European Summer Time (GMT+1)
Click here to convert to your time zone

A link to the recording will be sent to all registrants, so be sure to register even if you are unable to attend. Please feel free to share this invitation with your friends and colleagues. We look forward to seeing you there!