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Launch of the First Serviced Apartment Digital Benchmark Report

imgSeptember 2015, London – Serviced Apartment News hosted a vibrant event at the IDeaS Innovation Hub to announce the launch of its first ‘Digital Marketing Benchmark Report’ for the serviced apartment sector of the industry. The event was attended by numerous professionals, including marketers, owners, operators, travel buyers, TMCs, RMCs as well as the media.

Bringing together an analysis and comparison of 30 leading serviced apartment brands, The Digital Marketing Benchmark Report focuses on how they use digital media in order to market their brand.

Online reputation management has become a key part of the overall digital marketing strategy across all segments of the hospitality industry in recent years, making it vital for industry professionals to engage and learn.

ReviewPro collaborated with Serviced Apartment News to provide data on the online reputation of the serviced apartments brands. Commenting on this collaboration, RJ Friedlander, CEO of ReviewPro said “The publishing of the Serviced Apartment Digital Marketing Benchmark Report offers valuable insight to the industry and we are very happy to be involved. I am looking forward to our research being discussed within a growing sector where delivering great guest experiences is increasingly important.

Analysis included in the report was driven by ReviewPro’s Global Review IndexTM, an industry-standard online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts. The data was collected from 331,303 online guest reviews published between June 2014 and June 2015 from 142 online travel agencies and review sites.

Cheval Residences, luxury apartment providers in prestigious areas of London, came out on top as the leaders in online reputation achieving an impressive overall GRITM of 92.3%. The next best performing brand is Modena Residence with a GRITM of 89.9%, followed closely by Jumeirah Hotels, Fraser Residence and Homewood Suites.

The launch event included a report presentation by Mark Harris, Travel Intelligence Network, followed by a panel discussion with Piers Brown, CEO International Hospitality Media, Michael Kessler, VP of Sales ReviewPro and Brian Reeves, GOPPAR Digital. The day rounded off with an evening of networking at “Hospitality Mashup” organized by International Hospitality Media.


Serviced Apartment News is delighted as to how the key findings of the inaugural Serviced Apartment Digital Benchmark Report have been viewed by the sector. I am really pleased with the level of industry engagement, and we have already received a lot of positive input from operators featured in the report. The ReviewPro data has highlighted some of the best practices and challenges the serviced apartment and extended stay sector faces too,” said Piers Brown, CEO International Hospitality Media, at the event.