The luxurious Leela Palace is the No. 1-rated hotel in New Delhi, according to a recently released analysis of nearly 25,000 consumer reviews by ReviewPro. Not only does the hotel boast a prime location but fine dining outlets and an exclusive “Maharaja” suite that contains its own private pool. Last year, it was one of just four hotels named “Best of the Best” by the exclusive Robb Report.
The New Delhi report is part of a broader analysis of India’s hotels in four cities conducted by ReviewPro, the Barcelona-based online reputation management for hotels company. The study comes at a time when India’s hotel market is booming with growth across the price spectrum, giving business travelers and leisure travelers new options – and presenting hoteliers with new competition.
A total of 609 hotels with at least three stars were included in the study. ReviewPro analyzed review metrics for New Delhi’s 196 hotels, as well as Bangalore’s 164 hotels, Mumbai’s 106 hotels and Goa’s 143 hotels.
The analysis ranks the reports for each city by their average Global Review Index™, ReviewPro’s proprietary algorithm online reputation score for hotels based out of 100. The GRI is based on guest ratings from review sites and OTAs such as TripAdvisor, HolidayCheck and Booking.com.
To calculate the GRI for each hotel, ReviewPro aggregates the overall score that consumers give on more than 140 sites, and normalizes them to offset the differences in scoring systems, using an algorithm that places higher value on newer reviews to best reflect consumers’ actual perceptions.
Like India itself, ReviewPro’s Top 10 Delhi hotels list is a study in contrasts.
The hotel with the second-best GRI, for example, is a budget property – called bloomrooms @ New Delhi Railway Station – on the opposite side of the spectrum from the No.1 rated hotel. Despite the differences in location, service and amenities, however, both have generated similar affection from their guests who write online reviews.
To see names of the other hotels that made the Top 10 Delhi hotels list, download the full report. It contains other trends such as the five best- and worst-rated concepts that consumers mentioned in almost 25,000 reviews.
For example, Delhi visitors most often complained about noise, towels and internet connection.
Other highlights from ReviewPro’s India city ranking reports:
- Mumbai: With a GRI of 77.3%, Mumbai’s average GRI matches New Delhi.
- Of the four cities ReviewPro analyzed in India, Bangalore has the best online reputation. Its hotels have an average GRI of 79%.
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