As a company who prides itself on excellent customer service, House of Fisher has recently partnered with ReviewPro. With over 30,000 clients processing over 65 million reviews everyday, House of Fisher decided ReviewPro was the ideal fit to ensure the Serviced Apartment brand gains maximum insight into guest’s experiences. The ReviewPro tool provides them with the ability to listen to customers and therefore constantly improve products and services.
RJ Friedlander, CEO of ReviewPro commented on the recent partnership: “At ReviewPro we have built a platform to help our clients to always put the guest first. When we were introduced to House of Fisher, we soon realised they had a fantastic reputation in the Serviced Apartments industry and a genuine passion for providing a true ‘home away from home’ experience. We are extremely pleased that House of Fisher has decided to partner with ReviewPro and know that by utilising the valuable insight our guest feedback software provides, they will be able to prioritise operational and service improvements in order to deliver the ultimate stay to guests, driving higher guest satisfaction and positively impacting online rankings and revenue.”
One benefit of using of ReviewPro is the ability to tailor make surveys and automatically send these to guests upon their departure. This was officially launched on 14th October and now goes out to all departing guests. During the month, scores and comments from guests are monitored, analysed, reported and the insights are used to take action in specific departments. These scores and comments show individual performances at each of House of Fisher’s 13 locations across Reading, Newbury, Bracknell, Maidenhead, Basingstoke, Camberley and Farnborough examining areas such as accommodation standards, staff performance and overall experience.
As well as giving ratings, all guests have the opportunity to write personalised comments about their stay and to highlight individual staff members. This honest feedback will be paramount for House of Fisher’s business moving forward as they strive to exceed customer expectations and put the customer at the forefront.