A perfectly smooth asphalt road without potholes makes for a great driving experience. The same applies to the guest experience! But do you know where the “potholes” are that negatively impact guests at your hotel? Join us for our free webinar on Tuesday 14th of March to discover how to find, report and fix “potholes” to ensure hotel guests enjoy the best experience possible.
In the latest of our free webinar series, we will explore best practices and show you how our brand new solution, Auto Case Management, can radically improve the way you manage the guest experience. You will learn how to:
· Empower staff to be proactive & focus on priorities
· Automate follow-up based on guest feedback so issues don’t go unfixed
· Speed up case resolution
· Ensure brand standards are upheld
Date & Time:
Tuesday, 14th March 2017
4pm London (5pm Barcelona/11am New York City)
Duration 45 minutes
Note: A link to the recording will be sent to all registrants, so be sure to register even if you are unable to attend.