ReviewPro Announces the Global Review Index™ Rankings for Major Cities Around the US Based on Online Guest Satisfaction


ReviewPro, the international leader in online reputation and social media management for the hotel industry, is ramping up its industry focused benchmarking for top rated hotels in key cities around the United States.

The Global Review Index™ Top Hotel Rankings, which are calculated from guest reviews from hundreds of the most relevant Online Travel Agents (OTAs) and review sites, represent an industry first. Finally, the hotel industry has an independent, online reputation benchmark that allows hotels and chains to evaluate their online presence and compare results with direct competitors.

ReviewPro CEO RJ Friedlander says: “We piloted this idea for a B2B ranking for a number of cities around the world in 2011, and feedback from individual hotels, chains and industry experts has been amazing. We are excited to expand these powerful rankings to leading destinations all over the globe this year.”

The Global Review Index™ Top Hotel Rankings are now available for:
(click on each city to see the ranking)

Atlanta Chicago
Honolulu Houston
Las Vegas Los Angeles
New York City Orlando
San Francisco Washington D.C.

Questions about these rankings? See our FAQ for answers.

With thousands of clients in more than 70 countries worldwide, including many of the most recognized hotels in the world, ReviewPro is the leader in online reputation and social media management.

RJ Friedlander says: “In today’s competitive environment, a hotel’s ability to maximize average daily rate and occupancy is directly related to its online reputation. The Global Review Index™ Top Hotel Rankings draw on the largest universe of review data available, enabling independent hotels and large chains to benchmark their online presence and to profit from the social web.”

About the Global Review Index™ Top Hotel Rankings
Originally piloted in 2011, these B2B rankings are calculated based on guest reviews from more than one hundred of the most relevant review sites and online travel agencies (OTA) and evaluate reviews for 3, 4 and 5 star hotels over the course of a 12-month period. The ranking are based on the Global Review Index™ (GRI), a proprietary algorithm developed by ReviewPro in conjunction with leading hotel industry experts. It enables hotels to know their current quality score, track their performance over time and compare their online reputation to their competitors or to other hotels within their chain with a single index. Currently, the Global Review Index™ is being used both as a key internal metric and to establish online reputation objectives for thousands of hotels around the world. Please see our FAQ for more information.

About ReviewPro
ReviewPro is the leading international provider of online reputation and social media management solutions to the hotel industry. We aggregate hundreds of millions of social media mentions, in over 20 languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms. ReviewPro provides the analysis, customer intelligence, competitive benchmarking and automated reporting needed to help hoteliers more effectively manage across their organizations. Thousands of hotels in more than 70 countries, including some of the most recognized hotel brands in the world, rely on ReviewPro to better understand and improve guest satisfaction and to profit from the social web. Clients include Alila Hotels & Resorts, the Beverly Hills Hotel, the Cavendish London, Citizen M Hotels, Concorde Hotels & Resorts, Corinthia Hotels, Epoque Hotels, Hotel Bel-Air, 1895 Historic Hotels, Hotusa Hotels, Iberostar Hotels & Resorts, Louvre Hotels Group, Melià Hotels International, Millennium Hotels & Resorts, Occidental Hotels & Resorts, the Red Carnation Hotel Collection, the Roger Smith Hotel and Swiss-Belhotel International.

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