Free Webinar: Earn Five-star Reviews with Remarkable Service

As more travelers turn to review sites to research trips and share experiences, positive reviews have become essential to a hotel’s success. And nothing influences review sentiment quite like guest service.

In the next installment of ReviewPro’s free #SMWebinar series, top-rated hotels and brands – from economy to luxury – share their tips and best practices for earning five-star reviews with “remarkable” service, both online and on property.


Mark your calendar!

Gather your managers and make it a team meeting! Register now to save your spot. Space is limited.

One-hour webinar: Tuesday, April 29, 2014

08:00 Pacific Standard Time
11:00 Eastern Standard Time
17:00 Central European Time

Note: A link to the recording will be sent to all registrants, so be sure to register even if you are unable to attend.


  • Piper Stevens, Director of Social Media, Loews Hotels & Resorts, the first hotel brand to offer social reservations
  • Darren Ross, General Manager, Magic Castle Hotel, rated No. 1 of 317 hotels in Los Angeles on TripAdvisor
  • RJ Friedlander, Co-founder and CEO, ReviewPro
  • Daniel E. Craig, Founder, Reknown, and former hotel general manager

About ReviewPro:

ReviewPro enables hoteliers and restaurateurs to increase guest satisfaction and grow revenue by proactively managing and improving their online reputation. The company’s suite of web-based tools provides analysis, customer intelligence, competitive benchmarking and reporting to help hospitality professionals maximize their organization’s performance. ReviewPro aggregates hundreds of millions of reviews in 40+ languages from more than 100 review sites, online travel agencies (OTAs) & all major social media platforms. The company has thousands of clients in over 90 countries, including Meliá Hotels International, Kempinski Hotels, Louvre Hotels Group, Library Collection and CitizenM.