As more travelers turn to review sites to research trips and share experiences, positive reviews have become essential to a hotel’s success. And nothing influences review sentiment quite like guest service.
In the next installment of ReviewPro’s free #SMWebinar series, top-rated hotels and brands – from economy to luxury – share their tips and best practices for earning five-star reviews with “remarkable” service, both online and on property.
Mark your calendar!
Gather your managers and make it a team meeting! Register now to save your spot. Space is limited.
One-hour webinar: Tuesday, April 29, 2014
08:00 Pacific Standard Time
11:00 Eastern Standard Time
17:00 Central European Time
Note: A link to the recording will be sent to all registrants, so be sure to register even if you are unable to attend.
- Piper Stevens, Director of Social Media, Loews Hotels & Resorts, the first hotel brand to offer social reservations
- Darren Ross, General Manager, Magic Castle Hotel, rated No. 1 of 317 hotels in Los Angeles on TripAdvisor
- RJ Friedlander, Co-founder and CEO, ReviewPro
- Daniel E. Craig, Founder, Reknown, and former hotel general manager
ReviewPro enables hoteliers and restaurateurs to increase guest satisfaction and grow revenue by proactively managing and improving their online reputation. The company’s suite of web-based tools provides analysis, customer intelligence, competitive benchmarking and reporting to help hospitality professionals maximize their organization’s performance. ReviewPro aggregates hundreds of millions of reviews in 40+ languages from more than 100 review sites, online travel agencies (OTAs) & all major social media platforms. The company has thousands of clients in over 90 countries, including Meliá Hotels International, Kempinski Hotels, Louvre Hotels Group, Library Collection and CitizenM.