RJ Friedlander, CEO of ReviewPro, will attend World Travel Market to discuss the hospitality industry’s next generation of review analytics. The travel industry’s leading B2B global event, WTM hosts more than 50,000 global travel professionals and businesses with over 5,000 international exhibitors, including ReviewPro.
Social media and online reviews have been buzz topics over the last few years and most hoteliers already maintain active accounts on Twitter, Facebook, review sites and other online channels to engage with guests and collect feedback from numerous online sources.
Meanwhile, the role of traditional guest satisfaction surveys is changing, becoming even more closely tied to online reputation management for hotels to provide extraordinary insight into guest satisfaction. Savvy hoteliers are already using this data to make operational and service related improvements so they can exceed guest expectations and increase revenue.
Reputation = Revenue: Increasing Revenue with Online & Offline Feedback
Wednesday 5 November at 12:30 – 13:15
Location: Travel Tech Theatre – TT390
Speaker: RJ Friedlander, CEO, ReviewPro
In this fast-paced session, attendees will learn how to get the most out of combining online and offline guest feedback to turn insight into action. We’ll share research by experts in online reputation management and real-life case studies to show you how hotels around the world are benefiting from guest intelligence and social analytics to improve guest satisfaction and boost revenue.
If you are attending WTM London this year, we’d love to meet with you to show you how ReviewPro’s guest intelligence tools, including Online Reputation & Guest Surveys Management, can help you increase guest satisfaction and revenue. Our highly effective combination of online review data and analytics with guest survey results offers a unique, 360º guest intelligence and reporting in one comprehensive dashboard. With more than 10,000 clients, some of the most innovative hospitality brands in the world have chosen to partner with ReviewPro. They trust in our team and our extensive suite of guest intelligence tools to help ensure they continue to improve in exceeding guest expectations and driving revenue growth.
Visit our booth TT570 or request a meeting with us.