As hospitality has evolved, so has the definition of 5-star luxury. Travelers expect much more than a high-end environment. They are looking for a more “personable and human experience”, according to Richard Pisani, Operation Services & Quality Manager at Corinthia Hotels.
What makes a five-star hotel?
“[To deliver on] the expectations of the 5-star traveler requires a specific balance of intuition, subtlety, confidence, and delivery,” says Brian Pratt, Chief Officer of Distribution, Technology & Innovation at Corinthia Hotels, “ReviewPro assists us by eliminating certain variables which could otherwise dilute the guest experience”.
Corinthia has employed the full suite of ReviewPro products to achieve this aim. Guest Satisfaction Surveys (GSS) allow the managers to gain a deeper insight into how to better serve their guests while still on site. The Auto Case Management (ACM) tool has been key in helping staff to respond to 100% of guests’ in-stay needs. Last but not least, the Online Reputation Management (ORM) tool has allowed them to track the amazing results they are achieving.
“We thought a streamlined approach would maximize efficiency when it comes to customer satisfaction,” says Richard. They were right.
Read more about how Corinthia maintains its outstanding level of service in our latest case study.
Crystal Moon Lounge, Corinthia London
Hotel luxury for over half a century
Corinthia Hotels boasts over 50 years of experience as the epitome of luxury and quality. Each one of Corinthia’s hotels and resorts, located in some of the most exciting cities in the world, is a tribute to architectural grandeur and cultural traditions. In addition, the company has exceptionally high standards. The brand puts great value on anticipating the needs of guests and delivering on expectations in a seamless manner. This approach has helped the company maintain an exceptional reputation.
Find out more about Cornithia Hotels and read more case studies in our resource center.