2020 was a year of unprecedented events for the hospitality sector: major lockdowns worldwide, travel restrictions, flight cancelations and hotel closures. While there was some re-opening in the summer in certain parts of the world, …
Today, Artificial Intelligence is built into many of the applications we use in our everyday lives. AI for hotels will enable increased efficiency staff and a better guest experience before during and after the stay. …
Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …
While many teams have unfortunately been laid off or furloughed, another huge swathe of the population are suddenly fully #WFH. How to manage teams during crises is a topic which we covered in one of …
This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees, automation promises to help businesses improve …
With the year well underway, how is it shaping up? It’s always a good time to keep 2019 hospitality trends in mind and boost, adjust, or even change your hotel guest experience strategy. Because – …
Who remembers life before messaging apps, when it didn’t feel intrusive to simply call someone? The first SMS message was sent in 1992, although it wasn’t until later on in the decade that texting became …