Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …
10 Things Hotel Guests Can Do With Their Phones
Trends
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Best Practices For Managing Teams During a Crisis
While many teams have unfortunately been laid off or furloughed, another huge swathe of the population are suddenly fully #WFH. How to manage teams during crises is a topic which we covered in one of …
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Preparing Hotels (and Travelers) for Automated Messaging
This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees, automation promises to help businesses improve …
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2019 Hospitality Trends & Strategies for Boosting Guest Satisfaction
With the year well underway, how is it shaping up? It’s always a good time to keep 2019 hospitality trends in mind and boost, adjust, or even change your hotel guest experience strategy. Because – …
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The Messaging Apps Hotel Guests Just Can’t Live Without
Who remembers life before messaging apps, when it didn’t feel intrusive to simply call someone? The first SMS message was sent in 1992, although it wasn’t until later on in the decade that texting became …
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Everything You Need to Keep Your Hotel Business Thriving This Year
Are you in the know about which hotel trends are influencing the industry and how they affect your brand? If you would like to find out how to get the most out of your hotel’s …
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5 Steps to Close the Hotel Customer Service Gap and Elevate Guest Satisfaction
Do you think your hotel provides outstanding service? How do you know your guests would say the same? Superior customer service policy is the foundation for the hospitality industry, and should be the priority for every …