Article by RJ Friedlander, Founder & CEO of ReviewPro The hotel industry has always been a leader in customer service, but much like other businesses, it risks losing its edge if it doesn’t keep up …
This week we interview Neil James, ReviewPro’s VP of Global Customer Success, about the recent functionalities added to the back office of the platform. ReviewPro: Tell us about the new functionality and why this was …
As part of our year-long tour of destinations, we are really happy to be present in Asia this April. Our CEO RJ Friedlander along with Charlie Osmond (CEO) and Alex Kahn (Marketing Manager Asia Pacific) of Triptease will …
The digital world is changing, and hotel guests are expecting faster and easier communication along with their pillow menu. Hotels are also searching for the way to deliver the next level of service in line …
Before tackling responding to feedback, it’s important to have a clear management response strategy in place. Hotels and hotel brands should set goals and priorities, communicate these to teams, allocate resources and develop the relevant …
Are you attending this year’s WTM in London? Stop by our stand (TT570) to preview our brand new product, the Guest Messaging Hub, and hear how leading hoteliers are focusing on exceeding guest expectations, giving …
Responding to guest feedback is one of the most challenging and time-consuming tasks that hoteliers face. And it’s not getting any easier. In addition to direct feedback via surveys, more feedback than ever is being …