In today’s digital world, advocates and influencers represent a cost-effective and powerful way to spread the word about your hotel, hotel group and brand. In this most recent blog post, we’ll focus on influencers – …
Digital technology is changing the way hotel employees interact with guests. Increasingly, guest communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging. And yet …
The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service excellence, improve guest satisfaction and …
Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August) packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best …
One of the most popular new features of our Guest Satisfaction Survey tool is the analysis by room number or room type function. On the results page, clients can now drill down to better understand …
Immediately identifying and resolving operational and service shortcomings allows hoteliers to create positive experiences and exceed guest expectations. Savvy hoteliers nowadays are utilizing both in-stay and post-stay surveys to gather valuable direct feedback and take …
ReviewPro announces a new partnership with The Scenic Hotel Group in New Zealand to help properties across the entire group enhance the guest experience. All 18 properties will now have access to in-depth analytics from …