Having access to data is one thing, being able to get behind the numbers and deeply understand it is another. ReviewPro’s Semantic Analysis engine enables hoteliers to efficiently manage large volumes of open text feedback …
Hoteliers can now respond directly to reviews on Booking.com from the ReviewPro dashboard via the BookingSuite* direct response API (integration). This service will be free of charge until the end of 2019. *BookingSuite is a …
For the time being, WhatsApp is limiting the rollout of its business API to select brands. Some hoteliers are using this an excuse to delay the implementation of guest messaging, but that will leave them …
WhatsApp recently announced that it is in the process of rolling out its WhatsApp for Business API to a select number of brands and customer service platforms. For now, the company is focusing on big …
The Guest Messaging Hub is designed to answer a need from hotel guests for quick, personalized and convenient communication, in the way that suits them best. The aim is to enhance the guest experience, to …
The digital world is changing, and hotel guests are expecting faster and easier communication along with their pillow menu. Hotels are also searching for the way to deliver the next level of service in line …