Online reviews give invaluable insight into what guests really think about your property. This, in turn, gives potential clients – tour operators, event planners, corporate travel managers and organizers – a glimpse into what your …
Did you know that online reviews can be used as a sales tool? While many hoteliers recognize that a great online reputation is vital to the sales team, few sales departments actively use online reviews …
An interview with Silvia Battistella, Online Reputation Manager at Barceló Hotel Group. Silvia Battistella knows a thing or two about responding to online reviews. As Quality Manager at Iberostar Hotels & Resorts for three years, …
Would you buy a new iPhone and then leave it in the box unused? Exactly. So why would you do that with ReviewPro’s Guest Intelligence software? The more you use it, the better it gets! …
We are very pleased to be featuring yet again at ITB Berlin, as every year we have new developments to share with you. If you’ve been on the pulse, you will already know that instant …
Gathering data on your hotel’s online reputation is the first part of the story, and something that ReviewPro has always been known for. After all, guest reviews are a matter of make or break in …
Before tackling responding to feedback, it’s important to have a clear management response strategy in place. Hotels and hotel brands should set goals and priorities, communicate these to teams, allocate resources and develop the relevant …