Digital technology is changing the way hotel employees interact with guests. Increasingly, guest communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging. And yet …
For any successful sales team, bringing in group and volume business is critical to meeting and exceeding sales goals. Join our live webinar on August 1 to learn how sales staff can mine guest feedback …
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …
It’s no secret that guest surveys are an invaluable tool for gathering the in-depth feedback necessary to improve service and operations. That said, not all guest surveys are created equal. Join our live webinar on …
When rates and occupancy climb, so do the expectations of your guests. If you’re not careful, your hotel’s review scores and guest satisfaction ratings will suffer. Join us for our free webinar on Wednesday, 31th …
Hotels have virtually unlimited options when it comes to distribution channels, but inventory is limited to the number of rooms available to sell. How can you ensure that you’re choosing the right channels needed to …
A perfectly smooth asphalt road without potholes makes for a great driving experience. The same applies to the guest experience! But do you know where the “potholes” are that negatively impact guests at your hotel? …