While hotel guest loyalty is still as important as ever, the way in which brands manage it is changing. One study found that a 5% increase in customer retention produces more than a 25% increase …
12 Ways to Build Guest Loyalty
Webinars
Watch our industry best practice webinars for hospitality professionals who believe in the power of creating a guest-centric culture.
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Quantity or Quality? The Best Approaches to Responding to Online Reviews
An interview with Silvia Battistella, Online Reputation Manager at Barceló Hotel Group. Silvia Battistella knows a thing or two about responding to online reviews. As Quality Manager at Iberostar Hotels & Resorts for three years, …
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The 4 Key Trends Impacting the Hospitality Industry in 2018
What would January be without a look at the top hotel trends that will shape the industry this year? In our up-and-coming webinar we will be exploring the four key trends that are set to …
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Webinar: Asking the Ultimate Question – Will Guests Recommend Your Hotel?
“How likely are you to recommend this hotel?” It’s the single most important survey question hotels can ask guests at the end of their stay. It tells you if the guest is satisfied, will come …
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Webinar: Leverage the Power of Digital Communication to Exceed Guest Expectations
Digital technology is changing the way hotel employees interact with guests. Increasingly, guest communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging. And yet …
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Webinar: Turn Your Hotel’s Online Reputation Into a Powerful Selling Tool
For any successful sales team, bringing in group and volume business is critical to meeting and exceeding sales goals. Join our live webinar on August 1 to learn how sales staff can mine guest feedback …
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A Checklist for Maintaining Guest Satisfaction During High Season
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …