Our annual trends webinar is always our most popular, and this year we expect a big turnout as we discuss how technology will impact the guest experience in 2020. Stay on the pulse and tune …
Webinar: Key Trends & Strategies in Hotel Tech in 2020
Webinars
Watch our industry best practice webinars for hospitality professionals who believe in the power of creating a guest-centric culture.
-
-
Three Golden Rules to Enhance Hotel Brand Recognition and Increase Guest Loyalty
The need for strong brand identity in the hospitality industry is imperative in today’s landscape if hotels are to secure repeat bookings. Personalizing the guest experience, getting to grips with the latest tech, and tailoring …
-
Webinar: Mastering the Art of Service Recovery
Things go wrong from time to time: fact. What makes or breaks the hospitality experience is how you handle service recovery. In our next webinar we will be discussing the tools, strategies, and best practices …
-
Webinar: Guest Satisfaction, the Ultimate Measure of a Hotel’s Success
You may be fully committed to putting guest satisfaction first in your organization, but how do you ensure your whole team is pulling in the same direction? Do they have the right tools and processes …
-
Webinar: Join Google and ReviewPro to Learn All About Managing Google Reviews
Google has been a major player in the online travel space for a while, now offering a range of products for travelers from Maps and Trips to Flights and Hotels. Google reviews have always played …
-
How HD Hotels Optimized Guest Surveys to Boost Conversion & TripAdvisor Reviews
A group of four family-friendly properties in the Canary Islands, HD Hotels & Resorts, recognizes the critical role that guest surveys and online reviews play in driving guest satisfaction and revenue. The company signed up …
-
Webinar: 12 Ways to Build Guest Loyalty
While hotel guest loyalty is still as important as ever, the way in which brands manage it is changing. One study found that a 5% increase in customer retention produces more than a 25% increase …