Messaging has fast become the preferred method of communication in both people’s personal and professional lives, and hospitality is no exception. In an industry where the personal touch is what distinguishes good from great, and …
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group, to be a guest speaker for our annual trends webinar. …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …