What would January be without a look at the top hotel trends that will shape the industry this year? In our up-and-coming webinar we will be exploring the four key trends that are set to …
The 4 Key Trends Impacting the Hospitality Industry in 2018
Hotel Marketing
Learn how to optimize your Hotel Marketing strategy to achieve overall outstanding results.
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8 Ways Hotels Can Use Technology to Drive More Direct Bookings
As more intermediaries get between you and your guests and technology increasingly digitizes the guest experience, building direct relationships with guests has never been more challenging or important for hotels and brands. So how can …
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Webinar: Leverage the Power of Digital Communication to Exceed Guest Expectations
Digital technology is changing the way hotel employees interact with guests. Increasingly, guest communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging. And yet …
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A Checklist for Maintaining Guest Satisfaction During High Season
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …
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Crafting the perfect guest experience, from website to hotel – part 2 of 2
We’ve teamed up with Triptease for this two-part blog series on great guest experience! Part 1 outlined a number of best practices for hotels to craft the perfect guest experience on their website before guests …
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Crafting the perfect guest experience, from website to hotel – part 1 of 2
We’ve teamed up with Triptease for this two-part blog series on great guest experience! Gone are the days when a guest’s hotel experience began with the doorman welcoming them into the lobby. With the average …
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Trends 2017: How Your Hotel Can Adapt & Thrive
We have all heard about important trends in the industry this year, but do you have a clear strategy in place for tackling them? In our most recent guide “How to Tackle Disruptive Hotel Trends …