Digital technology is changing the way hotel employees interact with guests. Increasingly, guest communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging. And yet …
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …
We’ve teamed up with Triptease for this two-part blog series on great guest experience! Part 1 outlined a number of best practices for hotels to craft the perfect guest experience on their website before guests …
We’ve teamed up with Triptease for this two-part blog series on great guest experience! Gone are the days when a guest’s hotel experience began with the doorman welcoming them into the lobby. With the average …
We have all heard about important trends in the industry this year, but do you have a clear strategy in place for tackling them? In our most recent guide “How to Tackle Disruptive Hotel Trends …
This article first appeared at 4Hoteliers.com. As more ways of rating hotel experiences are popping up online it can be tough to know exactly what people are saying about your business and what that means. …
February 22, 2017 – Manama, Bahrain – E-Hospitality, a tourism consultancy firm, and ReviewPro, world leaders in Guest Intelligence solutions for the hotel industry, have agreed to work together to serve the hospitality and tourism …