As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …
In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide improvements, hotels can prevent negative …
The foundation of hospitality is providing a great guest experience. As a hotelier, you need to be on top of areas that need improvement. Whether it’s a service lapse that needs attention or simply an …
Getting guests to fill in post-stay guest surveys is not always easy. People have email overload, and often have little spare time for anything that is not urgent. So how do you convince them to …
Who trusts a hotel with only two reviews? Earning a five-star hotel review is important, but the number of reviews your hotel receives can directly affect revenue too. Gaining a higher volume of guest ratings …
Today, many travelers seek the convenience of a hotel with a home-away-from-home feel, and the once-niche area of serviced apartments and aparthotels is now a booming industry. With heavy competition, accommodation brands are forced to …
The Net Promoter Score® (NPS®) has long been a key performance metric for customer service in many industries, and especially hospitality. It is calculated by subtracting the percentage of business’s detractors from the percentage of …