Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed to customer centricity, a position …
Need inspiration for navigating the pandemic and coming out stronger than ever? Look no further than Bachcare Holiday Homes. Whether you operate an independent hotel, large group or vacation rental company, the company’s story provides …
Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no other before. Be that as it may, this upcoming high …
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys are an essential tool for hotels to obtain detailed insights …
Since the pandemic first began disrupting the hospitality industry in early 2020, hoteliers have been scrambling to implement policies and protocols to give travelers the confidence to book and make them feel safe on property. …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …
Responding to guests’ requests and needs for information is at the heart of hospitality. However, it’s not enough to be reactive anymore, we have to be proactive. For an effective communication strategy, it’s time to …