Do you think your hotel provides outstanding service? How do you know your guests would say the same? Superior customer service policy is the foundation for the hospitality industry, and should be the priority for every …
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …
HolidayCheck AG operates the largest German-language reviews portal for travel and holidays on the internet. Having a good rating on HolidayCheck is particularly relevant for hotels who have a large volume of German guests such …
The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service excellence, improve guest satisfaction and …
Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August) packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best …
One of the most popular new features of our Guest Satisfaction Survey tool is the analysis by room number or room type function. On the results page, clients can now drill down to better understand …
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …