The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service excellence, improve guest satisfaction and …
Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August) packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best …
One of the most popular new features of our Guest Satisfaction Survey tool is the analysis by room number or room type function. On the results page, clients can now drill down to better understand …
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …
Immediately identifying and resolving operational and service shortcomings allows hoteliers to create positive experiences and exceed guest expectations. Savvy hoteliers nowadays are utilizing both in-stay and post-stay surveys to gather valuable direct feedback and take …
ReviewPro announces a new partnership with The Scenic Hotel Group in New Zealand to help properties across the entire group enhance the guest experience. All 18 properties will now have access to in-depth analytics from …
This article first appeared at 4Hoteliers.com. As more ways of rating hotel experiences are popping up online it can be tough to know exactly what people are saying about your business and what that means. …