The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands. Now that the hospitality industry is warming up to …
As borders are opening and closing and different COVID-measures are applied in different regions, guests have more questions than ever. Hoteliers should respond with clear and transparent communication, assisting the guests in their travel planning. …
With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews. As so many guests are booking their hotel directly on Tripadvisor …
Messaging has fast become the preferred method of communication in both people’s personal and professional lives, and hospitality is no exception. In an industry where the personal touch is what distinguishes good from great, and …
Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no other before. Be that as it may, this upcoming high …