The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Who remembers life before messaging apps, when it didn’t feel intrusive to simply call someone? The first SMS message was sent in 1992, although it wasn’t until later on in the decade that texting became …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …