Responding to guests’ requests and needs for information is at the heart of hospitality. However, it’s not enough to be reactive anymore, we have to be proactive. For an effective communication strategy, it’s time to …
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and …
Chatbots save you time and resources. However, many times when you buy a chatbot you buy a ‘project’ when what you really wanted was a ‘product’. With many of today’s chatbots, implementation can be a …
Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands. Now that the hospitality industry is warming up to …
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps …
Who remembers life before messaging apps, when it didn’t feel intrusive to simply call someone? The first SMS message was sent in 1992, although it wasn’t until later on in the decade that texting became …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …