Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no other before. Be that as it may, this upcoming high …
5 Ways Your Hotel Can Prepare for Summer 2021
Guest Intelligence
Insights into the in-depth analysis of online reviews and guest satisfaction survey data.
-
-
For Radisson Hotel Group, the Pandemic Has Sped Up Rather Than Slowed Down Its Digital Strategy
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group, to be a guest speaker for our annual trends webinar. …
-
6 Ways Automation Makes Your Hotel Recovery Plan Better
This year, accommodation providers are seeking ways to restore consumer confidence in travel and fast-track hotel recovery. At the same time, they’re looking for efficiencies and cost savings to help offset losses in revenue. Many …
-
Why Hotel Chatbots Are the Next Big Thing in Customer Service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and …
-
5 Ways to Use Guest Feedback as a Sales Tool
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …
-
Responding Is Crucial to Online Reputation, by ReviewPro CEO RJ Friedlander
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …
-
Four Ways to Use Online Reviews as a Sales Tool for Your Hotel
Did you know that online reviews can be used as a sales tool? While many hoteliers recognize that a great online reputation is vital to the sales team, few sales departments actively use online reviews …