Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I believe that online reputation is at the core of success in …
Did you know that online reviews can be used as a sales tool? While many hoteliers recognize that a great online reputation is vital to the sales team, few sales departments actively use online reviews …
The Guest Messaging Hub is designed to answer a need from hotel guests for quick, personalized and convenient communication, in the way that suits them best. The aim is to enhance the guest experience, to …
Would you buy a new iPhone and then leave it in the box unused? Exactly. So why would you do that with ReviewPro’s Guest Intelligence software? The more you use it, the better it gets! …
No one is more aware of the importance of online reputation than the dynamic hotel brand Radisson Hotel Group™. Implementing ReviewPro’s Guest Intelligence Suite was just one of the steps in the brand’s quest to continually offer …
Do you think your hotel provides outstanding service? How do you know your guests would say the same? Superior customer service policy is the foundation for the hospitality industry, and should be the priority for every …
The digital world is changing, and hotel guests are expecting faster and easier communication along with their pillow menu. Hotels are also searching for the way to deliver the next level of service in line …