Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it has now risen by 46.5% YOY since Q1 2021. If …
During the height of the pandemic, Mélody Lardin of Le Saint-Sulpice Hotel in Montreal found herself in a position many other hoteliers can relate to: she was doing everything. Or at least it felt like …
During the recent ReviewPro webinar, Summer 2021: What to Expect and How to Prepare, we asked Hannes Friebel, Manager of Quality and Training at TUI Blue, about how his company is navigating the recovery. Here’s …
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group, to be a guest speaker for our annual trends webinar. …
In March 2018, the hotel company formerly known as Carlson Rezidor launched a new brand identity: Radisson Hotel Group. The company operates eight brands ranging from economy to luxury, with a total of 1,423 hotels …
If you’re struggling to keep up with responding to Google reviews, and you’ve noticed the recent spike, you’re not alone. A recent ReviewPro analysis found that Google reviews increased by 309% from 2016 to 2017 …
At glh Hotels the guest experience is central. The London-based global hotel company believes that all departments and levels of staff need to be involved in and excited about creating a customer-centric culture. This culture …