The Contactless Era When we consider the traditional hotel guest experience, a guest would enter and directly approach the hotel’s lobby, be greeted by the reception, and proceed to go through the check-in process. The …
We are hearing a lot about ways to digitize the guest experience, and chatbots have been an important part of that discussion. But hospitality chatbots raise a lot of questions like: What types of chatbots …
When we talk about creating remarkable guest experiences, we often focus on the part after the client checks in. However, the guest experience starts well before that – from the moment they are researching their …
Increasing direct bookings has long been a constant battle for hoteliers. After all, guiding potential clients to your website take money and effort. Why lose out to OTAs, and pay them in the process if …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
Messaging and fast mobile connections mean that all of us have become accustomed to “right here, right now” kind of communication. For accommodation providers that don’t want to spend huge amounts of money and time …
Chatbots save you time and resources. However, many times when you buy a chatbot you buy a ‘project’ when what you really wanted was a ‘product’. With many of today’s chatbots, implementation can be a …