Since the pandemic first began disrupting the hospitality industry in early 2020, hoteliers have been scrambling to implement policies and protocols to give travelers the confidence to book and make them feel safe on property. …
Eco-friendly hotels are more than just a trend, for many they are a way of life. Martin’s Hotels in Belgium is one of these, and by suggesting ways in which guests can positively contribute, the …
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
For many hotels located in Asia, Coronavirus is not the first virus to have proliferated and affected the industry. Looking back to the SARS crisis in 2003 can help give hoteliers some ideas of the …
Edwardian Hotels London is a collection of four and five-star luxury properties in London and Manchester. The brand is extremely focused on leveraging client feedback data to improve the guest experience, and it knows that …
One of the things we enjoy the most at ReviewPro is hearing how clients use our solutions to solve challenges and improve the guest experience at their properties. Last year we saw a huge range …
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …