Our Account Manager for APAC, Stefanie Lim recently caught up with Joe Zheng, Hotel Manager at the MGM Grand Sanya in China to discuss how the hotel is currently managing and improving its online reputation. …
Having a positive reputation on TripAdvisor is key for hotels. 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. Quality, recency and quantity of reviews are the three factors that …
Strategically located in the business centre of Madrid, Hotel VillaMadrid has spent the past few years focusing on creating a guest-centric culture at the hotel. The organization has always had a service orientated internal culture …
We believe that our clients’ success stories act as a valuable resource for other hotels. Hoteliers can adapt these best practices, regardless of the type of property or location, in order to optimize their own …
It’s no secret that prioritizing the experience at your hotel leads to happier guests and stronger revenue. But what if, like many hoteliers, you still struggle to access the in-depth feedback necessary to enhance service …
Popular with both business and leisure travelers, THE FOREST by WANGZ is a boutique serviced apartment complex located in the heart of Singapore. The property has three different types of serviced apartments (all of which …
Over the past few months, we have explored in detail how boutique brands – like New York City’s Casablanca Hotel and the Distrikt – differentiate themselves from the competition even when competing with luxury, five-star …