Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
Bridging the Gap Between Online and Offline Hospitality
Case Studies
Download our industry case studies to see what the best properties are doing to increase guest satisfaction and boost revenue.
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How Attitude Hotels Won the #1 Spot on TripAdvisor
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest feedback, today it is fully digitized. By making data-driven decisions …
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Case Study: Beachcomber Resorts & Hotels Improves the Perception of Value
Value is a notoriously difficult index to improve, but Beachcomber Resorts & Hotels have done it. By digging into guest feedback data to really understand the experience of its clients, the brand was able to …
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Case Study: How Minor Hotels Boosted its KPIs with ReviewPro
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
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Four Ways Hoteliers are Harnessing Guest Satisfaction Surveys
Guest Satisfaction Surveys (GSS) are an efficient and targeted approach to getting the guest feedback a hotel needs to gain further details into a specific issue or department. The best surveys are those that are …
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How Sunrise Premium Resort & Spa Uses Guest Messaging to Increase Direct Bookings
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …
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Four Ways to Use Hotel Guest Feedback to Drive Decisions
Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy hoteliers extracted hotel guest feedback from the ReviewPro tools to …