Obtaining and acting upon guest feedback is vital to improving the guest experience. But guests are not all the same – different guests have different needs and expectations. In order to fully cater to the …
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest feedback, today it is fully digitized. By making data-driven decisions …
Value is a notoriously difficult index to improve, but Beachcomber Resorts & Hotels have done it. By digging into guest feedback data to really understand the experience of its clients, the brand was able to …
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
Guest Satisfaction Surveys (GSS) are an efficient and targeted approach to getting the guest feedback a hotel needs to gain further details into a specific issue or department. The best surveys are those that are …
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …