Value is a notoriously difficult index to improve, but Beachcomber Resorts & Hotels have done it. By digging into guest feedback data to really understand the experience of its clients, the brand was able to …
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
Guest Satisfaction Surveys (GSS) are an efficient and targeted approach to getting the guest feedback a hotel needs to gain further details into a specific issue or department. The best surveys are those that are …
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …
Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy hoteliers extracted hotel guest feedback from the ReviewPro tools to …
H Resorts is a luxury property located in the tropical paradise of the Seychelles, and it knows that in order to provide true service excellence it needs to listen to and act upon guest feedback. …
As any hotel brand today, Transamerica Hotel Chain is aware that it operates in a market where competition is fierce and online reputation matters. It needed to find a system that would help manage the …