Guest experience is at the heart of the hospitality industry, and this is no more evident than in the company culture at glh Hotels. The upscale London brand makes guest experience a priority in two …
As hospitality has evolved, so has the definition of 5-star luxury. Travelers expect much more than a high-end environment. They are looking for a more “personable and human experience”, according to Richard Pisani, Operation Services …
An interview with Silvia Battistella, Online Reputation Manager at Barceló Hotel Group. Silvia Battistella knows a thing or two about responding to online reviews. As Quality Manager at Iberostar Hotels & Resorts for three years, …
Thailand is one of the world’s most exotic and spectacular destinations. In this article, Wimintra Jangnin the founder & Editor in Chief of Hotelintel.co, interviews Pierre-Andre Pelletier, Regional VPO of ONYX Hospitality Group and discovers how the most reviewed …
Would you buy a new iPhone and then leave it in the box unused? Exactly. So why would you do that with ReviewPro’s Guest Intelligence software? The more you use it, the better it gets! …
No one is more aware of the importance of online reputation than the dynamic hotel brand Radisson Hotel Group™. Implementing ReviewPro’s Guest Intelligence Suite was just one of the steps in the brand’s quest to continually offer …
The dreaded customer complaint. A spanner in the works, or a take-in-it-your-stride, ideal opportunity to improve your services, resulting in yet another happy, and loyal, customer? Guests’ comments need not be the thing of nightmares. …