An interview with Silvia Battistella, Online Reputation Manager at Barceló Hotel Group. Silvia Battistella knows a thing or two about responding to online reviews. As Quality Manager at Iberostar Hotels & Resorts for three years, …
Thailand is one of the world’s most exotic and spectacular destinations. In this article, Wimintra Jangnin the founder & Editor in Chief of Hotelintel.co, interviews Pierre-Andre Pelletier, Regional VPO of ONYX Hospitality Group and discovers how the most reviewed …
Would you buy a new iPhone and then leave it in the box unused? Exactly. So why would you do that with ReviewPro’s Guest Intelligence software? The more you use it, the better it gets! …
No one is more aware of the importance of online reputation than the dynamic hotel brand Radisson Hotel Group™. Implementing ReviewPro’s Guest Intelligence Suite was just one of the steps in the brand’s quest to continually offer …
The dreaded customer complaint. A spanner in the works, or a take-in-it-your-stride, ideal opportunity to improve your services, resulting in yet another happy, and loyal, customer? Guests’ comments need not be the thing of nightmares. …
Our most recent client case study analyzes how Prima Hotels in Israel uses our Online Reputation Management solution to drill down on the detail within specific departments to identify where they need to make improvements …
We recently spoke with Luigi Rotunno, President of ABR, to understand how the association uses “Guest Intelligence” to help their members exceed guest expectations, outperform competitors and position the brand as a reference for excellence. …