Eco-friendly hotels are more than just a trend, for many they are a way of life. Martin’s Hotels in Belgium is one of these, and by suggesting ways in which guests can positively contribute, the …
Eco-friendly Hotels are Good for Guests
Case Studies
Download our industry case studies to see what the best properties are doing to increase guest satisfaction and boost revenue.
-
-
Learn About Guest Communication with Staycity and Tripadvisor
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
-
Learning From SARS, Looking Towards Hotel Recovery: One Beijing Hotel Shares Experiences
For many hotels located in Asia, Coronavirus is not the first virus to have proliferated and affected the industry. Looking back to the SARS crisis in 2003 can help give hoteliers some ideas of the …
-
Edwardian Hotels London: Best Practices for Aligning Your Whole Team to Guest Satisfaction
Edwardian Hotels London is a collection of four and five-star luxury properties in London and Manchester. The brand is extremely focused on leveraging client feedback data to improve the guest experience, and it knows that …
-
Seven Clients Talk Great Guest Experience
One of the things we enjoy the most at ReviewPro is hearing how clients use our solutions to solve challenges and improve the guest experience at their properties. Last year we saw a huge range …
-
Room Mate Hotels: Using Guest Feedback to Continually Improve
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests, and communication …
-
How Edwardian Hotels Harnesses Corporate Client Feedback
Obtaining and acting upon guest feedback is vital to improving the guest experience. But guests are not all the same – different guests have different needs and expectations. In order to fully cater to the …