Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will inspire …
When we talk about creating remarkable guest experiences, we often focus on the part after the client checks in. However, the guest experience starts well before that – from the moment they are researching their …
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys are an essential tool for hotels to obtain detailed insights …
This year, accommodation providers are seeking ways to restore consumer confidence in travel and fast-track hotel recovery. At the same time, they’re looking for efficiencies and cost savings to help offset losses in revenue. Many …
2020 was a year of unprecedented events for the hospitality sector: major lockdowns worldwide, travel restrictions, flight cancelations and hotel closures. While there was some re-opening in the summer in certain parts of the world, …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …