With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and RevPAR. But did you know that the tool offers many useful insights …
A QR code (Quick Response Code) remains one of the fastest and most efficient ways to move a client from the offline world to the digital world in one gesture. It is a great tool …
Review – Response – Reputation – Revenue. In today’s hyper-connected world, everything is linked. Guest reviews have a direct effect on your online reputation and in turn, on your revenue. So, just how do you …
The methods we use have changed, but the cornerstone to great hospitality stays the same: great guest service and great guest experience. This article was originally published in Hotel Executive by RJ Friedlander. While service …
One of the biggest challenges faced by hoteliers today is integration. With recent advances in technology, hotels have access to virtually unlimited amounts of data to track guest behavior and preferences and cater to their …
Have you ever wondered how your colleagues in the hotel industry recognize and earn loyalty from guests? We asked our clients to share some of the initiatives they have in place. Below is a selection …