Each brand has it’s own approach to hotel loyalty, and here are four huge brands doing it their way. While you might not be able to match the vast resources of these companies, you can …
How Four Big Brands Approach Hotel Loyalty
Best Practices
Hospitality best practices for industry professionals.
-
-
The Pros and Cons of Hotel Loyalty Programs
It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both in terms of time and money. If you’re on the …
-
How Jurys Inn Stay on Top When Responding to Google Reviews
If you’re struggling to keep up with responding to Google reviews, and you’ve noticed the recent spike, you’re not alone. A recent ReviewPro analysis found that Google reviews increased by 309% from 2016 to 2017 …
-
12 Practical Ways to Build Guest Loyalty
In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Today, many hotel companies invite travelers to enroll on the …
-
Library Hotel Collection: 5 Secrets to Brand Reputation Building
Almost 10 years ago, Library Hotel Collection became legendary for placing its four boutique properties in the top-four positions of New York hotels on TripAdvisor. Since then, the company has expanded to seven properties. But …
-
New Year, New Start: How to Drive Hotel Revenue in 2019
To ensure your hotel is in an optimum position to succeed in 2019, we gathered a selection of our must-read 2018 hospitality content. Whether you are looking to boost hotel revenue, improve your online reputation, …
-
The Four Stages to Successful Implementation of Guest Messaging
While the concept of guest messaging will be nothing new to hotel staff, there are certain considerations to keep in mind during implementation as a business tool. The approach may vary across establishments according to …