Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored the relationship between reputation management and revenue management and highlighted …
Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
As hotels scramble to uphold service standards in the midst of a global labor crisis, many are turning to technology to offset staffing shortages. This doesn’t mean replacing staff with robots, it means implementing tools …
As we’re gearing up for another unprecedented year, we are relying on our pandemic experience of the last two years to predict hotel travel trends. In our most recent trends webinar, we went through the …
It’s been over two years since the travel industry began its massive global shutdown. After several false restarts, there is a renewed sense of optimism that 2022 will be the year of recovery. In our …
2022 is off to a rocky start: staff shortages are forcing hotels to run with reduced staffing and services, inflation and supply chain issues are driving up costs, making it difficult for hoteliers to acquire …
While other hotels around the world have been struggling with the pandemic and staffing shortages, Aquaria Natal Hotel in Brazil has been quietly skyrocketing up Tripadvisor rankings. In October 2019, just a few months before …