Getting guests to fill in post-stay guest surveys is not always easy. People have email overload, and often have little spare time for anything that is not urgent. So how do you convince them to …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …
How do most restaurants choose what to serve their guests for breakfast, lunch and dinner? Probably not via a semantic analysis algorithm capable of machine learning, right? One hotel located in the Canary Islands did …
Who trusts a hotel with only two reviews? Earning a five-star hotel review is important, but the number of reviews your hotel receives can directly affect revenue too. Gaining a higher volume of guest ratings …
Restaurants are feeling the digital change just like any other business. In the next few years, business coming through online channels will make up a whopping 30% of all restaurant sales. With more people using …
Today, many travelers seek the convenience of a hotel with a home-away-from-home feel, and the once-niche area of serviced apartments and aparthotels is now a booming industry. With heavy competition, accommodation brands are forced to …
For special occasions and hotel events, the expectations and stakes are high – for the people who organize them and for the hotels that host them. Reviews and online reputation play a key role throughout …