Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile …
10 Things Hotel Guests Can Do With Their Phones
Best Practices
Hospitality best practices for industry professionals.
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Hotel Cleanliness In A Post COVID-19 World
In another of our ReviewPro ‘Hotelier Talks’ we focused on cleanliness. We wanted to understand if there are any government guidelines in place and how hotels are benchmarking from those guidelines. How do hoteliers plan …
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Learning From SARS, Looking Towards Hotel Recovery: One Beijing Hotel Shares Experiences
For many hotels located in Asia, Coronavirus is not the first virus to have proliferated and affected the industry. Looking back to the SARS crisis in 2003 can help give hoteliers some ideas of the …
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Best Practices For Managing Teams During a Crisis
While many teams have unfortunately been laid off or furloughed, another huge swathe of the population are suddenly fully #WFH. How to manage teams during crises is a topic which we covered in one of …
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Staying Open During Coronavirus? 8 Tips From the Legendale Hotel Beijing
While many hotels around the world have closed their doors during the recent COVID-19 epidemic, Legendale Hotel Beijing has remained open. We spoke to Jinzhi Xu the General Manager of the hotel who provided some …
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How is COVID-19 affecting my hotel’s reputation? Three tips to stay in control
The COVID-19 situation is having a serious effect on all areas of hospitality. Unfortunately for many hoteliers, this has meant partial or even full closure. For those that do remain open in the midst of …
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Has Social Media Become The New And Improved Version Of Word Of Mouth?
This article by Michael Kessler, CEO of ReviewPro, originally appeared in HotelExecutive. Technology is developing at lightning speed, but one thing that is not going to change is word of mouth. Once, people would gather …