If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. As well as a weekly pattern and changes in volume …
Guest Satisfaction Surveys (GSS) are an efficient and targeted approach to getting the guest feedback a hotel needs to gain further details into a specific issue or department. The best surveys are those that are …
Different traveler types will come with different expectations and needs, and have different experiences. By keeping some of the main hotel guest categories in mind, you can not only cater for your different types of …
Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy hoteliers extracted hotel guest feedback from the ReviewPro tools to …
Interview with Neil James, VP Global Customer Success. The ReviewPro onboarding process is key to our success as a company because onboarding clients represent the basis of the relationship and their first experience with the …
Each brand has it’s own approach to hotel loyalty, and here are four huge brands doing it their way. While you might not be able to match the vast resources of these companies, you can …
It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both in terms of time and money. If you’re on the …