Now that the worst of the pandemic seems behind us, it looks like the hospitality industry must deal with yet another crisis: staff shortage. People are traveling again, so hotel operations are dealing with recovering …
No one likes negative reviews, and even less if it is online for everyone to read. Luckily, there are ways to avoid them! Here below, we outline five tips for you to prevent negative guest …
With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews. As so many guests are booking their hotel directly on Tripadvisor …
Although hospitality has always been a more traditional industry, the pandemic has accelerated tech adoption and the conversation about digital transformation, specifically automation, has heated up. Let’s look at all you need to know about …
Tech adoption has known a big push since the pandemic, and many hotel businesses have looked at different forms of digitizing parts of their operations. However, deciding on what software or technology to implement, is …
Automation is making its mark within the hospitality industry like never before: automated hotel task management, automated guest communication, the list goes on. But what exactly does hotel automation mean? And how can both guests and hoteliers benefit from it? …
Messaging has fast become the preferred method of communication in both people’s personal and professional lives, and hospitality is no exception. In an industry where the personal touch is what distinguishes good from great, and …