2020 was a year of unprecedented events for the hospitality sector: major lockdowns worldwide, travel restrictions, flight cancelations and hotel closures. While there was some re-opening in the summer in certain parts of the world, …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …
Responding to guests’ requests and needs for information is at the heart of hospitality. However, it’s not enough to be reactive anymore, we have to be proactive. For an effective communication strategy, it’s time to …
Eco-friendly hotels are more than just a trend, for many they are a way of life. Martin’s Hotels in Belgium is one of these, and by suggesting ways in which guests can positively contribute, the …
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s hospitality chatbots are smarter, more reliable …
As the pandemic goes on and we are all pushed towards digital adoption in all areas of our lives many hoteliers are now considering chatbot technology. However, a chatbot should not be the endpoint of …