Loyalty programs have become a standard for many hotel brands. But if you are a smaller establishment, or you don’t have a hotel rewards programme in place, you may be struggling with the question of …
Guest feedback surveys provide hotels with invaluable insight into the guest experience and how to exceed expectations. But these days consumers are inundated with requests to complete surveys. So, how can you avoid ‘survey fatigue’ and …
After our recent webinar on responding to reviews and surveys, we have the following post from Daniel Craig of Reknown. Not all types of guest feedback are created equal. There are key differences between online …
Are you in the know about which hotel trends are influencing the industry and how they affect your brand? If you would like to find out how to get the most out of your hotel’s …
An interview with Silvia Battistella, Online Reputation Manager at Barceló Hotel Group. Silvia Battistella knows a thing or two about responding to online reviews. As Quality Manager at Iberostar Hotels & Resorts for three years, …
Thailand is one of the world’s most exotic and spectacular destinations. In this article, Wimintra Jangnin the founder & Editor in Chief of Hotelintel.co, interviews Pierre-Andre Pelletier, Regional VPO of ONYX Hospitality Group and discovers how the most reviewed …
Do you think your hotel provides outstanding service? How do you know your guests would say the same? Superior customer service policy is the foundation for the hospitality industry, and should be the priority for every …