Over the years, online reviews have proliferated to over 140 sources worldwide. More recently, Booking.com and Google have become review powerhouses, expanding their share of reviews at the expense of other review sources. What does …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
Complaints during high season are far from inevitable, but preventing them requires planning well in advance, anticipating needs, and being highly responsive to guest feedback. To ensure that your hotel’s standards don’t fall during high …
With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to benchmark correctly, hoteliers must look back to before the pandemic …
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of APAC, what do these reviews tell …
Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it has now risen by 46.5% YOY since Q1 2021. If …
Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored the relationship between reputation management and revenue management and highlighted …