In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Today, many hotel companies invite travelers to enroll on the …
Almost 10 years ago, Library Hotel Collection became legendary for placing its four boutique properties in the top-four positions of New York hotels on TripAdvisor. Since then, the company has expanded to seven properties. But …
To ensure your hotel is in an optimum position to succeed in 2019, we gathered a selection of our must-read 2018 hospitality content. Whether you are looking to boost hotel revenue, improve your online reputation, …
While the concept of guest messaging will be nothing new to hotel staff, there are certain considerations to keep in mind during implementation as a business tool. The approach may vary across establishments according to …
In recent years, hotel brands and sub-brands have proliferated in the hospitality industry. Hotel brand standards are an important factor in guest perception and experience, not to mention a consideration for potential buyers and investors. …
Getting guests to fill in post-stay guest surveys is not always easy. People have email overload, and often have little spare time for anything that is not urgent. So how do you convince them to …
Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to messaging with friends …