Having a positive reputation on TripAdvisor is key for hotels. 96% of TripAdvisor users consider reading reviews important when planning trips and booking hotels. Quality, recency and quantity of reviews are the three factors that interact to determine a property’s Popularity Ranking on TripAdvisor.
We work with more than 25,000 properties worldwide, from individual hostels to some of the most prominent hotel brands. No matter what type of property, almost all understand the impact that online reputation has on bookings and are therefore keen to increase their rankings on TripAdvisor as well as other online review sites. We have helped these organizations increase review volume and climb the TripAdvisor rankings.
Getting to the top on TripAdvisor is not enough however. Hotels are faced with a constant battle to make sure they maintain their top spot. To do this you need to have the right tools in place to manage your reputation, but more importantly, to provide you with the right insights so you can make improvements and continue to deliver excellence.
That’s why, despite being number one, some of the most successful hotels on TripAdvisor have chosen to work with us to manage their online reputation and leverage our analytics to make operational and service improvements to continue to enhance the guest experience and stay ahead of competitors on TripAdvisor:
Situated in a newly-restored historic mansion overlooking Plaza San Francisco, the three-story Casa Gangotena Boutique Hotel, Ecuador is number 1 of 114 hotels in Quito and ranked amongst the top 25 hotels in the world. We have been working with this establishment since May 2014 to help them leverage Guest Intelligence and maintain its high position.
Hotel Abadia Retuerta LeDomaine
Located in the heart of Ribera del Duero, Hotel Abadia Retuerta LeDomaine was ranked number 1 hotel in Spain on TripAdvisor and number 21 in the world. The Abadia Retuerta signed up for ReviewPro in March this year and we have been helping them manage and improve their online reputation on TripAdvisor and other review sites.
The Singular Patagonia
The Singular Patagonia, located just outside Puerto Natales in the Chilean town of Puerto Bories, was rated number 1 hotel in Chile for three consecutive years. In addition to securing the overall top ranking for hotels in Chile, The Singular, was highly ranked in the categories: Luxury, Romance and Best Service. The property signed with ReviewPro in April to focus on maintaining these outstanding rankings as well as making improvements to ensure each guest’s stay is memorable.
These properties have excelled in guest satisfaction and by choosing to partner with ReviewPro, we will help them continue on their mission to further exceed guest expectations and enhance the guest experience.
Want to find out how to increase your property’s TripAdvisor ranking? Download our guide “TripAdvisor for Hotels” to learn how to drive more reviews, website traffic and bookings.