Value is a notoriously difficult index to improve, but Beachcomber Resorts & Hotels have done it. By digging into guest feedback data to really understand the experience of its clients, the brand was able to identify some of the factors that affected the perception of value throughout the whole stay and improve them.
In our latest case study, we also find out how this luxury group of properties located in Mauritius used guest experience data from both the Online Reputation Management (ORM) solution and Guest Satisfaction Survey (GSS) solution. This allowed them to detect issues and also measure the impact of change once they had made relevant operational and service improvements.
While guest experience has always been at the heart of the group, by working with ReviewPro the group was able to benefit from deeper insights and data, resulting in an increase in all of its KPIs.
To read more about how the group did all this and more, read our case study.