By Michael Kessler, CEO, ReviewPro When I took over as CEO of ReviewPro in December of 2019, little did I know that in a matter of weeks travel around the world would come to a …
Radisson Hotel Group selects ReviewPro’s Guest Experience Automation™ solution to improve the digital guest experience. Iconic hotel brand collaborates with the market leaders in guest experience management solutions to develop a unique AI-driven chatbot messaging …
Eco-friendly hotels are more than just a trend, for many they are a way of life. Martin’s Hotels in Belgium is one of these, and by suggesting ways in which guests can positively contribute, the …
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s hospitality chatbots are smarter, more reliable …
Solid guest communication has never been more crucial: guests need access to up to date, factual, reliable information about your property. This information can be displayed on OTAs, your website or via proactive guest communication. …
As the pandemic goes on and we are all pushed towards digital adoption in all areas of our lives many hoteliers are now considering chatbot technology. However, a chatbot should not be the endpoint of …
They say all roads lead to Rome, and in hospitality, all roads should also lead to one destination – creating great guest experiences. While this aim has not changed – neither over time nor during …