This week, we share with you our most popular posts about hotel reputation management during 2012:
Why Should I Care About Google Plus? Everything you should know about Google+ and how to exploit it
Google Plus for Hotel Marketing: The Quick Guide
Cornell School of Hotel Administration confirms that online guest satisfaction has a direct impact on the financial performance of hotels
Cornell Hospitality Research: Online Reputation Directly Affects Pricing Power, Occupancy & RevPAR
“The customer is at the center of everything we do” (Corinthia Hotels)
How Corinthia Hotels Provides 5-Star Service on the Social Web
2012, another year of innovation
Online Review and Reputation Management Trends for Hotels in 2012
One of the most revolutionary trends happening in hotel technology right now is the use of social media data and customer review analytics in optimizing distribution and maximizing revenue growth
Reputation Management Becomes Revenue Management
Social media savvy consumers who are happy with a company’s customer service say they’d spend 21% more with those companies
Helpful Hotels: 15 Great Examples of Remarkable Service That Earns Social Media Attention
ReviewPro, the international leader in online reputation and social media management for the hotel industry, is ramping up its industry focused benchmarking for top rated hotels in key cities around the United States.
ReviewPro Announces the Global Review Index™ Rankings for Major Cities Around the US Based on Online Guest Satisfaction
Google’s overhaul of their search algorithm was the tipping point for some to switch from a passive observer to an active user. Now, it will become an essential part of any hotels’ search engine optimization program. How does this work for personal profiles, travel-related searches, and brands? [Video]
If For No Other Reason, Use Google+ for Hotel SEO
Answers to the questions about Hotel Online Reputation Management by Daniel Edward Craig and Josiah Mackenzie
Reputation Management Essentials: 7 Questions, Answered
Interview to Boutique & Lifestyle Lodging Association (BLLA) founder and president, Frances Kiradjian who shares with us her thoughts on the digital marketing for boutique hotels today.
Marketing for Boutique Hotels: Top Tips from Frances Kiradjian
Happy New Year from all of us at ReviewPro!