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  • How Can a Chatbot Help Me to Improve Booking Conversions on My Website?

    laptop notebooks and maps to plan next stay

    Increasing direct bookings has long been a constant battle for hoteliers. After all, guiding potential clients to your website take money and effort. Why lose out to OTAs, and pay them in the process if …

    January 13, 2021 by ReviewPro in Chatbot & AI
  • What We Learnt About Hospitality in 2020

    2020 was a year of unprecedented events for the hospitality sector: major lockdowns worldwide, travel restrictions, flight cancelations and hotel closures. While there was some re-opening in the summer in certain parts of the world, …

    January 6, 2021 by ReviewPro in Best Practices, Trends
  • Survive Today and Thrive Tomorrow: Lessons in Crisis Leadership for Hotels & Tech Companies

    Survive Today and Thrive Tomorrow

    By Michael Kessler, CEO, ReviewPro When I took over as CEO of ReviewPro in December of 2019, little did I know that in a matter of weeks travel around the world would come to a …

    December 22, 2020 by ReviewPro in Thought Leadership
  • Should I Choose a Rule-Based or an AI Hotel Chatbot? Here’s the Difference 

    AI chatbot

    As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …

    December 16, 2020 by ReviewPro in Best Practices, Chatbot & AI
  • Supercharge Your Guest Survey by Integrating with NextGuest CRM 

    A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …

    December 2, 2020 by ReviewPro in Best Practices, Guest Surveys, Integrations
  • Radisson Hotel Group Selects ReviewPro’s Latest Guest Experience Management Solution

    Radisson Hotel Group

    Radisson Hotel Group selects ReviewPro’s Guest Experience Automation™ solution to improve the digital guest experience. Iconic hotel brand collaborates with the market leaders in guest experience management solutions to develop a unique AI-driven chatbot messaging …

    November 24, 2020 by ReviewPro in Press Releases
  • Pre-Stay Guest Communication and Other Keys to Great Guest Experiences

    Responding to guests’ requests and needs for information is at the heart of hospitality. However, it’s not enough to be reactive anymore, we have to be proactive. For an effective communication strategy, it’s time to …

    November 18, 2020 by ReviewPro in Best Practices, Guest Messaging, Guest Surveys
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