While the concept of guest messaging will be nothing new to hotel staff, there are certain considerations to keep in mind during implementation as a business tool. The approach may vary across establishments according to …
In this week’s installment of our segment analysis series from ReviewPro’s 2018 Hotel Brand Reputation Rankings, we look at the Midscale segment. Drawing from 15 million reviews of 32,359 branded hotels in the U.S. and …
In recent years, hotel brands and sub-brands have proliferated in the hospitality industry. Hotel brand standards are an important factor in guest perception and experience, not to mention a consideration for potential buyers and investors. …
In this week’s installment of our segment analysis series from ReviewPro’s 2018 Hotel Brand Reputation Rankings, we look at the Upper Midscale segment. Drawing from 15 million reviews of 32,359 branded hotels in the U.S. …
Google has been a major player in the online travel space for a while, now offering a range of products for travelers from Maps and Trips to Flights and Hotels. Google reviews have always played …
The foundation of hospitality is providing a great guest experience. As a hotelier, you need to be on top of areas that need improvement. Whether it’s a service lapse that needs attention or simply an …
The end of the year is the perfect time to gather information, talk budget, and take time to invest in training for the next period of high season. Within our November events, we have plenty …