After a short and lean summer for many in the hotel industry, we can expect that 2021 will bring more of the same. While there is no magic formula, in order to make the best …
Webinar: Hotel Leadership & Planning in Uncertain Times
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High Touch to No Touch
Staying ahead of the curve means being switched on to global events, client needs, and technology trends – and how they all affect the guest experience. This year we have seen mass adoption of tech …
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The Recovery Traveler And What To Expect
Are you ready for the recovery traveler? As summer for much of the globe comes to an end, we have put a series of ebooks based on the best practices from our May webinar on …
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5 Reasons Why Hotels Don’t Implement Chatbots
Messaging and fast mobile connections mean that all of us have become accustomed to “right here, right now” kind of communication. For accommodation providers that don’t want to spend huge amounts of money and time …
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7 Ways To Maintain Guest Satisfaction During COVID-19
In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a range of new safety and hygiene protocols to maintain guest …
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What Does Having A Clear Communication Strategy Mean Today?
Clear communication has become more important than ever throughout the pandemic. Globally, there have been 16 million confirmed cases of COVID-19 and from the looks of it, the global pandemic is far from over. Travel …
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Why Hotel Chatbots Are the Next Big Thing in Customer Service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and …