Increasing direct bookings has long been a constant battle for hoteliers. After all, guiding potential clients to your website take money and effort. Why lose out to OTAs, and pay them in the process if …
2020 was a year of unprecedented events for the hospitality sector: major lockdowns worldwide, travel restrictions, flight cancelations and hotel closures. While there was some re-opening in the summer in certain parts of the world, …
By Michael Kessler, CEO, ReviewPro When I took over as CEO of ReviewPro in December of 2019, little did I know that in a matter of weeks travel around the world would come to a …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the guest’s stay, so you can know where your strengths and …
Radisson Hotel Group selects ReviewPro’s Guest Experience Automation™ solution to improve the digital guest experience. Iconic hotel brand collaborates with the market leaders in guest experience management solutions to develop a unique AI-driven chatbot messaging …
Responding to guests’ requests and needs for information is at the heart of hospitality. However, it’s not enough to be reactive anymore, we have to be proactive. For an effective communication strategy, it’s time to …