If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. As well as a weekly pattern and changes in volume …
We all know that great guest experiences and superior guest service are rewarded with positive rankings on OTAs and reviews sites. In the niche of luxury hotel accommodation, the competition is fierce, and brands have …
Barcelona, Spain, 6 June 2019: ReviewPro is one of the first companies to develop the Booking.com direct response API. Hotel clients can now respond to reviews directly from the ReviewPro platform and no longer need …
Barcelona, Spain, June 4, 2019: Hoteliers can now save time and improve internal efficiency by responding directly to guest reviews received on Google without having to leave the ReviewPro platform. Hotel clients no longer need …
Guest Satisfaction Surveys (GSS) are an efficient and targeted approach to getting the guest feedback a hotel needs to gain further details into a specific issue or department. The best surveys are those that are …
Different traveler types will come with different expectations and needs, and have different experiences. By keeping some of the main hotel guest categories in mind, you can not only cater for your different types of …
Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell, and increase revenue. Sunrise …