2022 promises to be yet another challenging year for the hospitality industry. However, this time, with two years of experience and great professional evolution behind us, we’re getting better at preparing for changing times. The …
While other hotels around the world have been struggling with the pandemic and staffing shortages, Aquaria Natal Hotel in Brazil has been quietly skyrocketing up Tripadvisor rankings. In October 2019, just a few months before …
With another challenging year behind us, we have all learned a lot about what it means to navigate a business through uncertain waters. Here below, we sum up 10 things 2021 taught us about the …
As we are all preparing for the coming year, it is time to look back at what the past year has meant for us and reflect upon what we have learned. The past year can …
As borders are opening and closing and different COVID-measures are applied in different regions, guests have more questions than ever. Hoteliers should respond with clear and transparent communication, assisting the guests in their travel planning. …
After laying off or furloughing many positions during the height of the pandemic, the hospitality industry is now finding that a lot of workers are not coming back and is dealing with a staff shortage. …
We often speak about “the chatbot” as an unvarying product, however, it is not. Chatbots come in many varieties, fitting different types of organizations and needs. When choosing the right hotel chatbot, it is important to think about how …