Over the years, online reviews have proliferated to over 140 sources worldwide. More recently, Booking.com and Google have become review powerhouses, expanding their share of reviews at the expense of other review sources. What does …
Partnership between allora and Shiji’s ReviewPro allows hoteliers to increase booking conversions. 20th of September, Barcelona – ReviewPro, a Shiji Group brand, and the leading guest experience platform, together with allora, the AI-powered hotel …
It’s time for the second installment of the Global Hotel Review Benchmark report, where we focus on Q2. We analyzed over 1.5 million reviews to take a closer look at review distribution and what it …
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types of chatbots are out there and which one best suits your …
Shiji’s ReviewPro receives higher than average Net Promoter Score (NPS) from its clients, underlining the brand’s client centric ethos. Barcelona August 2, 2022: ReviewPro’s Net Promoter Score (NPS) comes in at 55.1 for the first …
Complaints during high season are far from inevitable, but preventing them requires planning well in advance, anticipating needs, and being highly responsive to guest feedback. To ensure that your hotel’s standards don’t fall during high …
With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to benchmark correctly, hoteliers must look back to before the pandemic …