They say all roads lead to Rome, and in hospitality, all roads should also lead to one destination – creating great guest experiences. While this aim has not changed – neither over time nor during …
How Chatbots Improve Guest Experience
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Manual Processes to Handle Guest Requests, Really?
Why is it that in a time where technology has become an integrated part of our daily lives and everything is moving faster, some hotel operations hold on to manual solutions for guest requests? How …
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Five Ways Hotel Listening Tools Can Help Today
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property. This is where …
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Webinar: Hotel Leadership & Planning in Uncertain Times
After a short and lean summer for many in the hotel industry, we can expect that 2021 will bring more of the same. While there is no magic formula, in order to make the best …
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High Touch to No Touch
Staying ahead of the curve means being switched on to global events, client needs, and technology trends – and how they all affect the guest experience. This year we have seen mass adoption of tech …
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The Recovery Traveler And What To Expect
Are you ready for the recovery traveler? As summer for much of the globe comes to an end, we have put a series of ebooks based on the best practices from our May webinar on …
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5 Reasons Why Hotels Don’t Implement Chatbots
Messaging and fast mobile connections mean that all of us have become accustomed to “right here, right now” kind of communication. For accommodation providers that don’t want to spend huge amounts of money and time …