Today we are very happy to share the news of the launch of our latest product – Guest Experience Automation™. This solution will empower hotels to react immediately to inbound guest inquiries and provide automated …
This article by Michael Kessler, CEO of ReviewPro, originally appeared in HotelExecutive. Technology is developing at lightning speed, but one thing that is not going to change is word of mouth. Once, people would gather …
Recently, one of our hotel clients found its reputation under attack after two guests were found to have coronavirus. While the hotel, FH55 Grand Hotel Palatino in Rome, made every effort to keep guests safe …
We are very much looking forward to ITB Berlin 2020. This year we have some new and exciting product features and functionalities to share with you. Book a meeting to secure a time with one …
Barcelona, February 6th 2020: Shiji Group, a global leader in providing secure and scalable technology stacks for the hospitality, food service, retail and entertainment industries, announced today that it has appointed Michael Kessler as new …
Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide improvements, hotels can prevent negative reviews, increase guest loyalty and attract …
Our annual trends webinar is always our most popular, and this year we expect a big turnout as we discuss how technology will impact the guest experience in 2020. Stay on the pulse and tune …