Things go wrong from time to time: fact. What makes or breaks the hospitality experience is how you handle service recovery. In our next webinar we will be discussing the tools, strategies, and best practices …
Guests come first at Hotel Corallo Sorrento. Antonello Assante, the Hotel Manager, starts his day by reading any new feedback that has come in over breakfast and programming face to face meetings with guests for …
For some, this is fallow season, for others, the season is just heating up. No matter which part of the word you are in, your KPIs will be nearing in with the close of the …
Barcelona, September 25, 2019: ReviewPro unveils the latest version of its semantic analysis tool, allowing hoteliers even more precise insight into the guest experience, helping them to more efficiently focus on operational and service improvements. …
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest reviews. But whether attending to guests online, via surveys, or …
You may be fully committed to putting guest satisfaction first in your organization, but how do you ensure your whole team is pulling in the same direction? Do they have the right tools and processes …
Review – Response – Reputation – Revenue. In today’s hyper-connected world, everything is linked. Guest reviews have a direct effect on your online reputation and in turn, on your revenue. So, just how do you …