We are very much looking forward to ITB Berlin 2020. This year we have some new and exciting product features and functionalities to share with you. Book a meeting to secure a time with one …
ITB Berlin 2020: Let’s Talk Automation
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Shiji Group Appoints Michael Kessler New CEO of ReviewPro
Barcelona, February 6th 2020: Shiji Group, a global leader in providing secure and scalable technology stacks for the hospitality, food service, retail and entertainment industries, announced today that it has appointed Michael Kessler as new …
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Want to Get Better Guest Survey Results? Here Are Four Tips
Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide improvements, hotels can prevent negative reviews, increase guest loyalty and attract …
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Webinar: Key Trends & Strategies in Hotel Tech in 2020
Our annual trends webinar is always our most popular, and this year we expect a big turnout as we discuss how technology will impact the guest experience in 2020. Stay on the pulse and tune …
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Edwardian Hotels London: Best Practices for Aligning Your Whole Team to Guest Satisfaction
Edwardian Hotels London is a collection of four and five-star luxury properties in London and Manchester. The brand is extremely focused on leveraging client feedback data to improve the guest experience, and it knows that …
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8 Key Steps to Exceed Guest Expectations and Increase Satisfaction
With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of hospitality businesses. Traveler’s expectations of the hotel are formed in …
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Seven Clients Talk Great Guest Experience
One of the things we enjoy the most at ReviewPro is hearing how clients use our solutions to solve challenges and improve the guest experience at their properties. Last year we saw a huge range …