Shiji’s ReviewPro receives higher than average Net Promoter Score (NPS) from its clients, underlining the brand’s client centric ethos. Barcelona August 2, 2022: ReviewPro’s Net Promoter Score (NPS) comes in at 55.1 for the first …
Complaints during high season are far from inevitable, but preventing them requires planning well in advance, anticipating needs, and being highly responsive to guest feedback. To ensure that your hotel’s standards don’t fall during high …
With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to benchmark correctly, hoteliers must look back to before the pandemic …
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of APAC, what do these reviews tell …
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of Europe, what do these reviews tell …
Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it has now risen by 46.5% YOY since Q1 2021. If …
Leaders in guest experience management release first in quarterly report series focusing on global hotel reviews. Barcelona, 25 May 2022: ReviewPro, a Shiji Group brand, publishes the first of a series of quarterly data reports …