In today’s digital world, advocates and influencers represent a cost-effective and powerful way to spread the word about your hotel, hotel group and brand. In this most recent blog post, we’ll focus on influencers – …
Digital technology is changing the way hotel employees interact with guests. Increasingly, guest communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging. And yet …
The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service excellence, improve guest satisfaction and …
Join us for an exclusive event for hoteliers in Stockholm (30th August) and Copenhagen (31st August) packed full of real-world advice and practical takeaways. Have a sneak peek at the latest industry trends and best …
One of the most popular new features of our Guest Satisfaction Survey tool is the analysis by room number or room type function. On the results page, clients can now drill down to better understand …
For any successful sales team, bringing in group and volume business is critical to meeting and exceeding sales goals. Join our live webinar on August 1 to learn how sales staff can mine guest feedback …
During high season, hotels increase room rates as demand rises, and with higher rates come higher expectations from guests. Yet with staff struggling to keep up with the volume of arrivals and departures and facilities …