Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will inspire …
When we talk about creating remarkable guest experiences, we often focus on the part after the client checks in. However, the guest experience starts well before that – from the moment they are researching their …
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys are an essential tool for hotels to obtain detailed insights …
The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence. Barcelona, March 23, 2021: The Australian Tourism Industry Council (ATIC) and ReviewPro, a Shiji Group brand, are working together to …
Since the pandemic first began disrupting the hospitality industry in early 2020, hoteliers have been scrambling to implement policies and protocols to give travelers the confidence to book and make them feel safe on property. …
This year, accommodation providers are seeking ways to restore consumer confidence in travel and fast-track hotel recovery. At the same time, they’re looking for efficiencies and cost savings to help offset losses in revenue. Many …
Powerhouses unite to help hotels drive direct bookings & maintain stellar online reputations Bend, Oregon, February 17, 2021: NAVIS, the #1 direct booking platform in hospitality, today announced a strategic partnership with ReviewPro, part of …