With the year well underway, how is it shaping up? It’s always a good time to keep 2019 hospitality trends in mind and boost, adjust, or even change your hotel guest experience strategy. Because – …
Brand reputation and ranking is taking on a new importance in the age of global travel. Guests want consistency, exceptional guest experiences, plus a touch of local culture, all of which contribute to hotel brand …
Article by RJ Friedlander, Founder & CEO of ReviewPro The hotel industry has always been a leader in customer service, but much like other businesses, it risks losing its edge if it doesn’t keep up …
TOP 10 Holiday Parks is a New Zealand franchise. Each of the properties is individually owned but they all operate under the same brand, using the same procedures and policies and offering comparable levels of …
These April hospitality events have a strong focus on Latin America as the region plays host to some of its key events and ReviewPro holds two of its very own roadshows. With a strong focus …
Each brand has it’s own approach to hotel loyalty, and here are four huge brands doing it their way. While you might not be able to match the vast resources of these companies, you can …
In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide improvements, hotels can prevent negative …