With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to benchmark correctly, hoteliers must look back to before the pandemic …
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of APAC, what do these reviews tell …
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of Europe, what do these reviews tell …
Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it has now risen by 46.5% YOY since Q1 2021. If …
Leaders in guest experience management release first in quarterly report series focusing on global hotel reviews. Barcelona, 25 May 2022: ReviewPro, a Shiji Group brand, publishes the first of a series of quarterly data reports …
Two-way integration between Shiji’s ReviewPro and SHR maximizes guest feedback by minimizing complexity. May 11, 2022 – Barcelona ReviewPro, a Shiji Group brand, which provides hospitality with the leading Guest Experience Platform, now integrates with …
Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored the relationship between reputation management and revenue management and highlighted …