ReviewPro is the ideal solution

Manage your hotel’s or chain’s reputation online, improve overall guest satisfaction and gain competitive advantage

Revenue & Distribution Manager:

  • Leverage customer intelligence to increase direct bookings and to maximize your online revenue.
  • Increase consumer confidence in booking directly in your Website with ReviewPro’s Quality Seal and publishing feed.
  • Analysis of your review volume and results – as well as that of your direct competitors — in hundreds of the most relevant Online Travel Agencies (OTAs) provides valuable insight to increase online distribution revenue.
  • Cross-compare your online reputation (Global Review Index™) with your existing data (daily pricing, occupancy, etc.) to maximize yield and drive incremental revenue.
  • Leverage reputation analytics with our existing data to analyze the impact of our online reputation on sales.
  • Identify opportunities to enter new markets and engage with new distribution partners will lead to increased online revenue.

Through ReviewPro, we realized that guests booking through online travel agencies rarely commented on anything during their stay, but when they wrote reviews and rated the hotel, things came up that we had not been aware of. We started creating a list every day of clients that booked through OTAs, and made an extra effort to make sure everything was running smoothly, in addition to proactively asking them if there were any issues or if there was anything we could do to improve their stay. By doing this, we saw negative reviews decrease significantly, since we were able to anticipate issues and were able to resolve them before our guests left the hotel. Our service ratings improved considerably after we implemented these measures.

Ricardo Samaan – Revenue Manager, Olivia Hoteles

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