ReviewPro

Hotel Directors / General Managers:

• See your hotel through the eyes of your guests.
• Receive automated reports via email that provide you with analysis in the key areas related to effectively managing your hotel’s online reputation.
• Insure that you are never blindsided by a harmful review with customizable alerts (content type and key word).
• Identify areas for improvement and measure degree of success in improving overall guest satisfaction and performance by department.
• Benchmark your hotel’s performance against your direct competitors.
• Involve your whole team in the improvement process.
• Efficiently manage the response to reviews:
  • Direct link to respond externally to reviews in Websites that allow owners response.
  • Ability to write comments on individual reviews, share comments/review via email, Tag content and assign tasks to your team members for rapid internal reponse.
• Improve new hire and staff training programs based on quantitative and qualitative guest feedback.