ReviewPro is a “24/7 Mystery Shopper” for your hotel. Our solution provides you with analysis and customer intelligence from hundreds of millions of social media mentions, in over 22 languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms.
ReviewPro gives you the knowledge required to know where you need to respond. While it is highly recommendable to respond to reviews publically, it is absolutely essential to respond internally. If potentially damaging feedback is received, ReviewPro gives you the necessary tools to help you quickly respond to the situation.
ReviewPro offers the most complete analytics and benchmarking in the hotel industry. The Global Review Index™ (GRI) is a proprietary algorithm that provides a quantitative analysis of the point scores of a given hotel across all major OTA’s and Review Sites. Our semantic analysis provides a qualitative assessment of what is being said in the text of the reviews and determines if the sentiment is positive or negative. See more
Comment on reviews and share internally via email, Tag reviews, assign tasks and track you overall improvement progress. ReviewPro was designed to make it easy to share feedback internally on issues that come up and to assign follow-up actions for colleagues within your organization. Participating in the social web is a team sport and ReviewPro gives you the necessary tools to effectively react and increase guest satisfaction.
The ReviewPro Quality Seal increases your credibility and encourages consumers to book directly on your Website. Social proof is important for building trust and it is important that this validation comes from an independent source. Our Quality Seal does this by aggregating the guest feedback from more than 90 different review websites.
Success starts with providing your guests with a positive experience. Encouraging guests that have had a great experience to write a review will improve your rankings on both OTA’s and Review Sites. Higher scores will increase your visibility and get you in front of more people helping to increase online revenue.
What if you could see the results of all of your competitors’ guest survey cards? With ReviewPro, in effect you have this ability. We provide detailed analysis of your direct competitors across all major travel Websites. We make it easy for you to identify their weaknesses, to exploit opportunities to differentiate your properties and provide insight that will help you to optimize your online distribution strategy. This powerful insight can be leveraged to gain a competitive advantage and to increase online distribution revenue.
Harnessing the power of the social web requires a team effort. And, for everyone to participate they need to have the right information at the right time. ReviewPro’s delivers automated email reports (Executive Summary, Quality & Operations, Sales & Marketing and Revenue & Online Distribution) that deliver the most relevant data to anyone within your organization. These reports give everyone -from the general manager to the front desk staff to the doorman-intelligent feedback on where they need to improve.
ReviewPro offers a flexible platform that allows you to export data to cross-compare your online reputation with existing data (daily pricing, occupancy, etc.). This insight will help you to optimize your online distribution strategy and to make better informed pricing decisions. In addition, you can import your existing Customer Service Questionnaire (CSQ) data into ReviewPro to visualize all online and offline customer feedback in a single interface.
Proactively managing online reviews and your presence in social media in an effective way leads to higher guest satisfaction. When clients’ expectations are exceeded, they are more likely to share their experience both online in a review or by telling their friends about you. Happy guests lead to profitable hotels.