ReviewPro

Sales & Marketing Manager:

• Know what guests are saying about your brand(s) with powerful analysis and customer intelligence from thousands of sources, including hundreds of millions of social media mentions, in over 35 languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms.
• Powerful analysis and customer intelligence — Global Review Index™ and Semantic Analysis — that allows you to respond to customer feedback related to the key attributes of your brand(s).
• Monitor and respond to mentions related to your brand(s) and properties in leading social networks (Facebook, Twitter, YouTube, Flickr, etc.), hotel industry and general media sources.
• Detailed competitive benchmarking enables you to identify areas of differentiation and opportunities gain an advantage over your direct competitors.
• Provide real-time service to your guests and customers and track your improvements against the industry benchmark.
• Track level of guest satisfaction by customer demographic, language and region to make more informed marketing decisions.