Director of Quality & Operations:
- Improve overall guest satisfaction by proactively managing your online reputation and responding both internally and externally to guest feedback.
- Know everything that your guests are saying about your hotels with analysis and customer intelligence that provides you with a “Quality Department in a Box”.
- Turn information into action with an easy to use workflow system that allows you to assign tasks and track improvement.
- Establish general online reputation and department objectives for each property and track results in real time.
- Use semantic analysis to determine to better assess the degree of guest satisfaction in key areas related to your facilities, operations and service.
- Automated reports delivered to your email inbox that make it easy to track performance and share results within your organization.