Every week on Friday, we share 5 of the most interesting articles on Social Media & Online Reputation Management published during the week. Here are this week’s recommended readings:
Hotels are going to extraordinary lengths to cater to a guest’s every imaginable need.
Hotels offer unusual amenities to lure guests
by Nancy Trejos
What is the impression that stays with your guests when they leave your hotel?
7 tips to keep guests coming back
by Caroline Cooper
There’s nothing that a platform can do to make a company trustworthy – it’s all in the content and how they communicate with customers.
Dos and Don’ts for Travel Campaigns on Facebook
by Ritesh Gupta
So now that the wifi thing has been acknowledged as an area hotels need to change their thinking on, there just leaves three areas that, in my mind, need reinvention –the business centre, mini bar and laundry.
Ok, Wifi Issue Tackled, Time to Wash Other Dirty Laundry in Public
by Yeoh Siew Hoon
Part of your social media strategy should include creative ways to get your ONline channels in people’s OFFline views.
Top 6 Ways To Promote Your Hotel’s Social Media Offline
by Diana Friess