Hotel Reviews
Free Webinar – Spreading the Love: How to Generate More Reviews, Followers and Engagement on Social Networks
As more travelers turn to review sites and social networks for trip information and advice, your ability to get people talking about and recommending your brand has never been more important. In the next installment … Continue reading
From Pricing Complaints to Personal Attacks: How to Respond to Challenging Guest Reviews
By Daniel Edward Craig Responding to online reviews has become routine for many hoteliers, and yet every once in a while a real zinger comes along that makes you catch your breath and clench your … Continue reading
ReviewPro Guide: A Basic Guide to Managing Online Reviews for Hotels
Managing your online reputation should be a fundamental part of any hotel business today. The first step to a successful online reputation is being able to monitor it and know what people are saying about … Continue reading
Guide to Review Sites for Hotels
Most hoteliers will agree that managing a hotel’s online reputation is critical to their business in today’s internet-driven economy. A major part of any hotel’s online reputation is based on guest reviews. Managing these reviews … Continue reading
Case study Sidorme: How a low cost hotel chain with a focus on customer service manages online reviews
Sidorme Quality Low Cost Hotels is a chain of six hotels in Spain (two in Barcelona, two Girona, one in Valencia and one in Granada), with a seventh hotel in Albacete opening in September of … Continue reading
ReviewPro announces Top 10 Hotels in Berlin According to Online Guest Satisfaction
The Ritz-Carlton Berlin Takes #1 Spot in Industry Benchmark B2B Ranking Berlin, March 8, 2010 – ReviewPro, the leading B2B provider of online reputation and social media management solutions for the hotel sector, announced today … Continue reading
Product Spotlight: How The Global Review Index (GRI) Helps Hotels Manage Their Online Reputation
Something that was missing in online reputation management for hotels was a way to calculate the aggregate rating of a property or brand across the diverse range of guest review websites. This is why one … Continue reading
What is your guest review conversion rate?
At ReviewPro, we get questions like these a lot: How many hotel reviews is enough? What type of review volume should I aim for: 10, 50, or 150 each month? What if I have 5 … Continue reading
ReviewPro Guide: How to Respond to Online Reviews
“In my experience, hotels that reply to all feedback – positive and negative – engage the most people are become most successful. Responding to all reviews shows you’re listening and caring about what the guest … Continue reading
Case Study Olivia Plaza (part 3 of 3): How Olivia Plaza Hotel Used Semantic Analysis of Their Online Reviews to Improve Their Breakfast
This is the final part of a 3 part series on the Olivia Plaza Hotel in Barcelona. If you missed part one or two, you can read up on part 1 here and on part 2 here, or … Continue reading