Hotel Reviews
ReviewPro Guide: A Basic Guide to Managing Online Reviews for Hotels
Managing your online reputation should be a fundamental part of any hotel business today. The first step to a successful online reputation is being able to monitor it and know what people are saying about … Continue reading
Guide to Review Sites for Hotels
Most hoteliers will agree that managing a hotel’s online reputation is critical to their business in today’s internet-driven economy. A major part of any hotel’s online reputation is based on guest reviews. Managing these reviews … Continue reading
Case study Sidorme: How a low cost hotel chain with a focus on customer service manages online reviews
Sidorme Quality Low Cost Hotels is a chain of six hotels in Spain (two in Barcelona, two Girona, one in Valencia and one in Granada), with a seventh hotel in Albacete opening in September of … Continue reading
ReviewPro announces Top 10 Hotels in Berlin According to Online Guest Satisfaction
The Ritz-Carlton Berlin Takes #1 Spot in Industry Benchmark B2B Ranking Berlin, March 8, 2010 – ReviewPro, the leading B2B provider of online reputation and social media management solutions for the hotel sector, announced today … Continue reading
Product Spotlight: How The Global Review Index (GRI) Helps Hotels Manage Their Online Reputation
Something that was missing in online reputation management for hotels was a way to calculate the aggregate rating of a property or brand across the diverse range of guest review websites. This is why one … Continue reading
What is your guest review conversion rate?
At ReviewPro, we get questions like these a lot: How many hotel reviews is enough? What type of review volume should I aim for: 10, 50, or 150 each month? What if I have 5 … Continue reading
ReviewPro Guide: How to Respond to Online Reviews
“In my experience, hotels that reply to all feedback – positive and negative – engage the most people are become most successful. Responding to all reviews shows you’re listening and caring about what the guest … Continue reading
Case Study Olivia Plaza (part 3 of 3): How Olivia Plaza Hotel Used Semantic Analysis of Their Online Reviews to Improve Their Breakfast
This is the final part of a 3 part series on the Olivia Plaza Hotel in Barcelona. If you missed part one or two, you can read up on part 1 here and on part 2 here, or … Continue reading
Do Your Customers Believe in Online Reviews?
Christopher Elliott recently posted a simple question on his consumer advocate blog: Do you believe online hotel reviews? To date, the poll that he is conducting reveals that over 90% of respondents believe online reviews … Continue reading
Case Study (part 1 of 3): Why Olivia Plaza Hotel Chose ReviewPro for Online Review Monitoring and Management
Olivia Plaza Hotel is a four-star luxury hotel located on Plaza Catalunya, at the top of the world famous La Rambla in Barcelona. The hotel has modern rooms with elegant and superior-quality finish. We had … Continue reading