Case Studies
How Corinthia Hotels Provides 5-Star Service on the Social Web
How Corinthia Hotels Provides 5-Star Service on the Social Web (And Received the Praise of Salesforce.com CEO Marc Benioff) Estimated reading time: 6 minutes, 23 seconds In this case study, you’ll learn about: Creating a … Continue reading
How the 15-suite ABaC Hotel improves service and guest satisfaction with ReviewPro
In this case study, we examine how Eva de Aurora, Director of Sales and Marketing of ABaC Hotel in Barcelona, is using social media and review analytics from ReviewPro to manage her hotel more effectively. … Continue reading
How Apex Hotels Manages Social Media and Online Reputation At a Brand Level
In our latest case study, we examine how Sam Weston and Amy Spark manage social media and online reputation for Apex Hotels at the brand level. In this story, you’ll discover: How Apex uses Twitter … Continue reading
Why Katerina Park Hotel – TripAdvisor’s #1 Hotel in Moscow – Chose ReviewPro To Further Optimize Their Online Reputation
KaterinaHotels operates 3 hotels in Russia, including Katerina Park Hotel – the #1 hotel in Moscow according to TripAdvisor guest reviews. Today, I talked with Victoria Shamshurova, online communications manager for Katerina Hotels, about how … Continue reading
Why citizenM Chose ReviewPro to Manage Their Online Reputation
So far in this case study, we have looked at how citizenM creates compelling social media content and how they involve everyone in improving their online reputation. Here, we will look at why they chose … Continue reading
How citizenM Involves Everyone – From Guests to Their Entire Staff – In Improving Online Reputation
An effective reputation management program includes doing everything possible to encourage guests to leave positive reviews, but it also involves creating an internal culture of reputation management. Here, we explore how this process works at … Continue reading
How citizenM Overcomes the Challenge of Creating Compelling Social Media Content
In a 3-part series, we will examine how the trendiest hotel in the world manages their online reputation and social media presence with ReviewPro. The articles are the result of a series of interviews and … Continue reading
How The Roger Smith Hotel Built A “Culture of Content” And Reached Social Media Celebrity Status
I recently spoke with John Knowles, Director at Innovation at Roger Smith Hotel in New York City about their approach to social publishing. The Roger Smith is a ReviewPro client and is often referred to … Continue reading
Case study Sidorme: How a low cost hotel chain with a focus on customer service manages online reviews
Sidorme Quality Low Cost Hotels is a chain of six hotels in Spain (two in Barcelona, two Girona, one in Valencia and one in Granada), with a seventh hotel in Albacete opening in September of … Continue reading
Case Study: How ReviewPro Helped Elba Hotels Completely Transform Their Online Reputation Management Processes
Elba Hotels is a young and innovative chain of hotels with properties in Almería, Estepona, Fuerteventura, Gran Canaria, Motril and Cadiz. Guests of this well known Spanish chain can choose between a range of hotels … Continue reading